Consumer product recall

BISSELL® Cordless Multi-Surface Wet Dry Vacuums recalled due to fire hazard

Last updated

Summary

Product
BISSELL® Cordless Multi-Surface Wet Dry Vacuum, Model 2551
Issue
Consumer products - Fire hazard
What to do

Immediately stop using the recalled product and contact BISSELL to obtain a free battery pack replacement.

Affected products

This recall involves the BISSELL® Cordless Multi-Surface Wet Dry Vacuum, identified by model number 2551 and UPC 011120247633.

“BISSELL” is printed on the foot of the product. The model number on the affected product is visible to the consumer when the clean water tank is removed. 

Issue

The circuit board inside the vacuum’s battery pack can overheat and smoke, posing a fire hazard.

As of December 20, 2022, the company has received 6 reports of burning smell or smoke with no reports of injuries in Canada. In the United States, the company has received 3 reports of the battery catching fire, and 1 report of injury. The company has also received 55 reports outside of Canada of burning smell or smoke.

What you should do

Consumers should immediately stop using the recalled product and contact BISSELL to obtain a free battery pack replacement. Consumers can either take the product to a local BISSELL authorized service center for a free battery pack replacement or schedule a free in-home repair visit from an authorized BISSELL service technician to replace the existing battery pack.

For more information, consumers can contact BISSELL toll-free at 1-855-739-1702 from 9:00 a.m. to 9:00 p.m. EST Monday through Friday and 9:00 a.m. to 8:00 p.m. EST Saturday or by visiting the company website for more information about a free battery pack replacement.

Joint recall with Health Canada, the United States Consumer Product Safety Commission  (US CPSC) and BISSELL Canada Corporation.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 4,227 units of the affected product were sold in Canada and 60,503 were sold in the United States.

Time Period Sold

The affected products were sold from January 2019 to October 2022.

Place of Origin

Manufactured in China

Details
Original published date: 2023-01-12
Alert / recall type
Consumer product recall
Category
Consumer product - Household items
Companies

Distributor

BISSELL Canada Corporation

Mississauga

Ontario

CANADA

Published by
Health Canada
Audience
General public
Identification number
RA-72560