Consumer product recall

BISSELL® brand Steam Shot™ Handheld Steam Cleaner recalled due to potential burn hazard

Brand(s)
Last updated

Summary

Product
BISSELL® brand Steam Shot™ Handheld Steam Cleaner
Issue
Consumer products - Burn hazard
What to do

Immediately stop using the recalled product and contact BISSELL to obtain a digital credit for BISSELL Canada or a refund.

Affected products

This recall involves the BISSELL® brand Steam Shot™ Handheld Steam Cleaner, Model Series 39N7 and 2994. "STEAM SHOT" is printed on the side of the product. The model numbers are printed on the product rating label located on the bottom of the unit. Product colours include green, grey, white, and blue.

The following products are affected:

Model Number

UPC Number

2994B

11120257762

2994C

11120257786

2994D

11120277920

39N7C

58342001995

39N7H

011120223446

39N7J

011120258691

39N7X

011120251975

39N7E

011120221572

Issue

Steam or hot water may escape from the recalled Steam Shot™ Handheld Steam Cleaner while heating or during use, posing a burn hazard.

As of August 31, 2024, the company has received 44 reports of incidents in Canada, and 37 reports of injuries. In the United States, the company has received 330 reports of incidents and 276 reports of injuries.

What you should do

Consumers should immediately stop using the recalled Steam Shot™ Handheld Steam Cleaner and  contact BISSELL to obtain a digital credit for BISSELL Canada or a refund. 

For more information, consumers can contact BISSELL by telephone toll free at 1-855-739-1702, from 9 A.M. to 9 P.M. ET, Monday through Friday and 9 A.M. to 8 P.M. ET on Saturday; by email at RecallNA@bissell.com or online at Canada.BISSELL.com/steamshotrecall or Canada.BISSELL.com and click on “Product Recalls.”

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and BISSELL.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 354,596 units of the affected products were sold in Canada and 3,199,407 units were sold in the United States.

Time Period Sold

The affected products were sold from August 2008 to May 2024.

Place of Origin

Manufactured in China

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer products - Household items
Companies

Manufacturer

Suzhou EUP Electric Co. Ltd.

Suzhou, Jiangsu

China

Distributor

BISSELL Canada Corporation

Mississauga, Ontario

Canada

Published by
Health Canada
Audience
General public
Identification number
RA-75780
History
Change log
2024-07-18: Revised the corrective actions for consumers and affected products.
2024-07-18: The number of reported incidents has been updated

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