Consumer product recall

Bioderma Sensibio H2O Micellar water makeup remover recalled due to microbial contamination

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Bioderma Sensibio H2O Micellar water makeup remover 850 ml
Consumer products - Microbial hazard
What to do

Immediately stop using the product.

Affected products

This recall involves Bioderma Sensibio H20 micellar water makeup remover in the 850 ml size. The UPC code is written on the white barcode label on the back of the bottle, and the lot number is engraved on the bottom of the bottle.  

Lot number: 22414H

UPC: 774665181779


Some recalled products could contain a common microorganism called Serratia marcescens. Serratia marcescens rarely causes severe infections in healthy individuals. Those who have a weakened immune system or other favourable conditions, such as a very recent surgery, could be infected. The anticipated hazard is a skin infection (pimples) or an eye infection, in the event of accidental contact with eyes (conjunctivitis).  

As of February 25, 2022, the company has received no reports of incidents or injuries in Canada

What you should do

Consumers should immediately stop using the recalled products.

To determine whether they are in possession of an affected product and to find out how they can get a refund and dispose of the product, consumers can visit the website or call 1-514-270-3763 option 1, Monday to Friday, 9:00 a.m. to 5:00 p.m. EST.  

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information


Number Sold

The company reported that 6270 units of the affected product were sold in Canada.

Time Period Sold

The affected products were sold from December 2021 to February 2022.

Place of Origin

Manufactured in France

Original published date:
Alert / recall type
Consumer product recall
Consumer products - Beauty and personal care


Shoppers Drug Mart


NAOS Canada Inc.



Published by
Health Canada
General public
Identification number

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