Consumer product recall

Bestar Wall Beds recalled due to Tip-Over and Entrapment Hazards

Last updated

Summary

Product
Bestar Wall Beds
Issue
Consumer products - Entrapment hazard
Consumer products - Injury hazard
What to do

Immediately stop using the recalled beds and contact Bestar to determine whether they require a repair via reinstallation.

Affected products

This recall involves all Bestar wall bed product models.

Affected Products

Model

SKU

Nebula Queen

25184

PUR Full Boutique Full

26183

PUR Queen Boutique Queen

26184

Versatile Full

40183

Versatile Queen

40184

Edge Full

70183

Edge Queen

70184

Nebula Full

25183

Cielo Full

80183

Cielo Queen

80184

Audrea Full

42183

Audrea Queen

42184

Lumina Full

85181

Lumina Queen

85182

Orion Full

116183

Orion Queen

116184

Lumina Queen with Desk

85184

Lumina with Desk

85183

Novello Double

41183

Novello Queen

41184

Versatile Double

40180

Versatile Double

40181

Versatile Queen

40182

Issue

Failure to use a professional installer can lead to improper assembly and/or attachment to the wall structure and therefore may result in a sudden collapse of the wall bed. The beds can become detached from the wall and fall, posing a tip-over and entrapment hazard that can results in serious injury or death.

As of March 28, 2022, the company has received 15 reports of occurrences where the units have dislodged from the wall in Canada, and 8 reports of injuries. In the United States, the company has received 61 reports of occurrences where the units have dislodged from the wall with 60 reports of injuries and 1 death.

What you should do

Consumers should immediately stop using the recalled wall beds and contact Bestar to determine whether they require a repair via reinstallation. Consumers who are uncertain whether their wall bed needs to be reinstalled are entitled to a free inspection.  If the bed requires reinstallation, consumers are advised to use a professional installer. Bestar will reimburse consumers for the reinstallation cost and expects that cost to range from CAD $216 - $263 for Above Top Shelf wall beds or CAD $430 - $527 for Below Top Shelf wall beds. Consumers who are unable to find a quote within that range should contact Bestar to receive assistance in finding an installer. Consumers who are nonetheless unable to find someone within that range will be reimbursed for reasonable costs outside of it, provided they can provide documentation.

For more information, consumers can contact Bestar toll-free at 888-912-8458 Monday through Friday from 8 a.m. to 5 p.m. ET, email at Bestar8577@stericycle.com or online at https://www.bestar.ca/wall-bed-recall/ or at www.bestar.ca and click “WALL BED SAFETY RECALL” at top of page for more information.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Bestar

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that approximately 53,000 units of the affected wall beds were sold in Canada and approximately 129,000 were sold in the United States.

Time Period Sold

The affected products were sold from June, 2014 to March, 2022.

Place of Origin

Manufactured in Canada

Details
Original published date: 2022-04-07
Alert / recall type
Consumer product recall
Category
Consumer product - Household items - Furniture and furnishings
Companies

Distributor

Various

Manufacturer

Bestar Inc.

Quebec

Canada

Published by
Health Canada
Audience
General public
Identification number
RA-64034