Battery Pack Within Certain eufy RoboVac X8 Hybrid Vacuums and Certain eufy Replacement Battery Packs Recalled due to Fire Hazard
Brand(s)
Summary
Immediately stop using the recalled product and contact Anker Innovations for a free replacement battery pack.
Affected products
This recall involves the following products:
- eufy RoboVac X8 Hybrid (T2261)
- eufy RoboVac Replacement Battery Pack 2600mAh (T2908)
- eufy RoboVac Replacement Battery Pack 5200mAh (T2937)
Affected SN codes and serial numbers can be found on Anker’s webpage.
Issue
The battery packs can overheat while charging or soon after charging, posing a fire hazard.
As of October 13, 2023, the company has received no reports of incidents or injuries in Canada.
What you should do
Consumers should immediately stop using the recalled vacuum/battery and visit the Anker website to determine if you have an affected battery. If you have an affected battery, contact Anker Innovations Ltd. for a free replacement. ks.
For more information, consumers can contact Anker Innovations Ltd. by telephone at 1-800-994-3056 Monday to Friday, from 06:00 to 17:00 PST, Saturday, from 07:00 to 15:30 PST or by email at support@eufy.com or visit the company website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that up to 240 units of the affected products were sold in Canada.
Time Period Sold
The affected products were sold from March 2023 to July 2023.
Place of Origin
Manufactured in China.
Details
Manufacturer
Anker Innovation Ltd
Kowloon HK
China
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