ARVA Neo BT Pro Avalanche Transceivers recalled due to a signal transmission failure during emergencies
Brand(s)
Summary
Immediately stop using the recalled product and contact Lanctot Sports for a free inspection and repair if necessary.
Affected products
This recall involves ARVA Neo BT Pro Avalanche Transceivers. The transceivers are black plastic with an LCD screen below a red mark button. NEO BT PRO is written on the left side of the device. The affected beacons have serial numbers NBP00052-1027 to NBP00287-1127 and NB00300-1127 to NB11675-0329. The serial number is located inside the battery compartment on the underside of the battery compartment lid. The EAN code is: 3700507913434.
Issue
A fuse within the avalanche transceiver can be defective and cause power to drain from the battery, posing a risk of losing emergency communication which could result in serious injury or death.
As of March 14, 2025, the company has received no reports of incidents or injuries in Canada.
What you should do
Consumers should immediately stop using the recalled avalanche transceivers and contact Lanctot Sports to get their transceiver inspected and repaired if necessary.
For more information, consumers can contact Lanctot Sports by telephone at 1-800-567-6777, from 9:00 am to 5:00 pm EST, Monday through Friday, or by email at csrsports@rlanctot.com or visit the ARVA website and follow the process to get their transceiver inspected and repaired if necessary.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 13 units of the affected products were sold in Canada.
Time Period Sold
The affected products were sold from December 2022 to January 2025.
Place of Origin
Manufactured in France
Details
Importer
Lanctot Sports
Saint-Laurent, Québec
Canada
Manufacturer
ARVA / NIC IMPEX S.A.S.
PAE des Glaisins, Annecy-le-vieux Cedex
France
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