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Consumer product recall

Your True Companion Pet Products Recalls True Raw Choice Bulk Dehydrated Natural Pet Treats

Starting date:
November 20, 2013
Posting date:
November 20, 2013
Type of communication:
Consumer Product Recall
Microbiological - Salmonella
Source of recall:
Health Canada
Poisoning Hazard
General Public
Identification number:

Affected products

True Raw Choice Bulk Dehydrated Natural Pet Treats

Product description

This recall involves True Raw Choice dehydrated bulk:
Product Name Lot Number
Chicken Feet 214733
Duck Feet 228870
Duck Wings 213825
Chicken Breast 154339
Lamb Trachea 225215

Please note that Your True Companion Pet Products has confirmed that no remaining stock of the affected lots of chicken breast and lamb trachea were found at retail and the chicken feet, duck feet and duck wings have all been removed from the market place as of November 8, 2013.

Hazard identified

The bulk dehydrated True Raw Choice Pet Products were found to be contaminated with Salmonella bacteria. Pets such as dogs and cats, and their food can carry Salmonella bacteria. People can get infected with the bacteria from handling pets, pet food or feces. Symptoms of salmonellosis often include:

  • sudden onset of fever,
  • headache,
  • stomach cramps,
  • diarrhea,
  • vomiting.

For more information on the risks of Salmonella infection, please see the Public Health Agency of Canada's fact sheet.

Health Canada is aware of one case in Canada of illness related to these products.

Number sold

In total, 280 total cases of the affected pet treats were sold in bulk at various pet food stores across Canada.

Time period sold

The affected pet treats were sold from August 2013 to November 7, 2013.

Place of origin

Manufactured in Canada.



Your True Companion Pet Products




Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should contact Your True Companion Pet Products at 1-855-260-5024 if unsure if the product you have is affected or not. All products affected have been disposed of in the market place as of November 8, 2013.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.