Consumer product recall

Whirlpool, KitchenAid and JennAir electric radiant heat cooktops recalled due to potential fire hazard

Starting date:
August 28, 2019
Posting date:
August 28, 2019
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Last updated: 2019-08-30


  • Product:
    Whirlpool, KitchenAid and JennAir Electric Radiant Heat Cooktops.


  • Issue:
    The cooktop surface elements may potentially energize without any consumer interaction, posing a fire hazard to consumers.
  • What to do:
    Consumers should immediately contact Whirlpool to arrange for a product remedy, including a free replacement.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO and Whirlpool Corporation.

Affected products

Whirlpool, KitchenAid, and JennAir Electric Radiant Heat Cooktops

Product description

This recall involves certain models of 24", 30" and 36" electric radiant heat cooktops with touch controls and ceramic glass cooktop surfaces that are sold under the Whirlpool, KitchenAid, and JennAir brands. The affected products can be identified by the combination of the product model number and the serial number range. These numbers are located on the underside of the unit.

The following products are included in the recall:
Type of Cooktop Model Number Serial Number Range
Radiant KCES950HSS D81704677 - D92701516
KCES950HBL D81704677 - D92701516
KCES956HSS D81704677 - D92701516
KCES956HBL D81704677 - D92701516
WCE97US0HS D81704677 - D92701516
WCE97US0HB D81704677 - D92701516
WCE97US6HS D81704677 - D92701516
WCE97US6HB D81704677 - D92701516
JEC4430HS D81704677 - D92701516
JEC4430HB D81704677 - D92701516
JEC4536HS D81704677 - D92701516
JEC4536HB D81704677 - D92701516
JEC4424HB D81704677 - D92701516
Downdraft Radiant JED4430GB D64918200 - D92803199
JED4430GS D64918200 - D92803199
JED4536GB D64918200 - D92803199
JED4536GS D64918200 - D92803199

Hazard identified

The electric radiant heat cooktops may become energized without consumer interaction, posing a fire hazard.

As of August 9, 2019, the company has received 1 report of cabinet damage in Canada due to the cooktop being on for an extended period of time, and no reports of injuries. In the United States, the company has received 110 reported incidents including 13 reports of items left on or near the cooktop surface being damaged by heat, 4 reports of items igniting with one report of damage to the backsplash and cabinets, and 2 reports of minor burn injuries.

Number sold

Approximately 2,838 units of the affected products were sold in Canada and approximately 20,311 were sold in the United States.

Time period sold

The affected products were sold from March 2017 to August 2019.

Place of origin

Manufactured in the USA.



Whirlpool Corporation

Cleveland, Tennessee


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What you should do

Consumers should immediately contact Whirlpool to arrange for a product remedy, including a free replacement. Unit should be turned off at the circuit breaker, unless it is necessary to use on an interim basis. Do not leave flammable materials or empty cookware on or near the cooktop.

For more information, consumers may contact Whirlpool at 1-888-900-7897 on Monday to Friday from 8:00am to 8:00pm EST. Consumers may also visit the company's recall website where they can check if their product is affected and receive additional information.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.