Waupaca Elevator Company recalls certain Custom Lift Residential Elevators
- Starting date:
- November 14, 2018
- Posting date:
- November 14, 2018
- Type of communication:
- Consumer Product Recall
- Household Items
- Source of recall:
- Health Canada
- Physical Hazard
- General Public
- Identification number:
Custom Lift Residential Elevators
This recall involves certain Custom Lift Residential Elevators installed in homes between 1985 and 1991.
|Model||Serial Number Range|
|Custom Lift 450#||10-1001 to 10-3131|
|Custom Lift 500#||
10-3132 to 10-8111
010-00-8112 to 010-10-8786
110-00-1000 to 110-03-1179
The model and serial numbers can be found on the front or bottom of the controller box or on the base of the powerhead. The powerhead can be located in the attic, closet, machine room, crawl space, garage, or the bottom of the hoistway.
The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.
As of November 5, 2018, the company has received no reports of incidents or injury to Canadians related to the use of these elevators.
Approximately 9 units of the affected products were sold in Canada.
Time period sold
The affected products were sold in Canada from 1985 to 1991.
Place of origin
Manufactured in the United States
Waupaca Elevator Company
What you should do
Consumers should immediately stop using the affected elevators and contact Waupaca Elevator Company to schedule a free gearbox inspection and installation of an overspeed braking device.
For more information, consumers may contact Waupaca Elevator Company by telephone toll free at 1-833-850-7981 from 8:00 a.m. to 4:30 p.m. CT Monday through Friday or by email.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.