Consumer product recall

Waupaca Elevator Company recalls certain Custom Lift Residential Elevators

Starting date:
November 14, 2018
Posting date:
November 14, 2018
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Physical Hazard
General Public
Identification number:

Affected products

Custom Lift Residential Elevators

Product description

This recall involves certain Custom Lift Residential Elevators installed in homes between 1985 and 1991.

Elevators with the following model and serial numbers are affected by the recall:
Model Serial Number Range
Custom Lift 450# 10-1001 to 10-3131
Custom Lift 500#

10-3132 to 10-8111

010-00-8112 to 010-10-8786

110-­00-1000 to 110-03-1179

The model and serial numbers can be found on the front or bottom of the controller box or on the base of the powerhead. The powerhead can be located in the attic, closet, machine room, crawl space, garage, or the bottom of the hoistway.

Hazard identified

The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.

As of November 5, 2018, the company has received no reports of incidents or injury to Canadians related to the use of these elevators.

Number sold

Approximately 9 units of the affected products were sold in Canada.

Time period sold

The affected products were sold in Canada from 1985 to 1991.

Place of origin

Manufactured in the United States



Waupaca Elevator Company




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What you should do

Consumers should immediately stop using the affected elevators and contact Waupaca Elevator Company to schedule a free gearbox inspection and installation of an overspeed braking device.

For more information, consumers may contact Waupaca Elevator Company by telephone toll free at 1-833-850-7981 from 8:00 a.m. to 4:30 p.m. CT Monday through Friday or by email.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.