Consumer product recall

Various Toshiba-brand AC adapters recalled due to risk of fire and burn hazard

Brand(s)
Last updated

Summary

Product
Various Toshiba-brand AC adapters
Issue
Consumer products - Fire hazard
Consumer products - Burn hazard
What to do

Immediately dispose of all affected AC Adapters that remain in use and contact DCI for a free replacement AC adapter.

Affected products

This recall involves the following model Toshiba-brand AC adapters that accompanied Toshiba-brand laptop computers (and were sold separately) that were imported by Toshiba Canada Limited and sold at various retailers in Canada between approximately April 1, 2008 and April 30, 2014.

The following products are affected:
Model Name /Number Serial Number format with embedded date code Date code
G71C0009S110 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S111 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S112 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S113 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S114 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S115 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S210 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S212 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S214 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S410 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S411 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S412 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S413 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S414 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009S415 T**0815********** to T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T111 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T112 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T113 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T114 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T115 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T116 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T117 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T210 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C0009T212 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000AE110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000AE111 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000AE112 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AE113 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AE210 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000AE212 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AE410 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000AE411 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000AE412 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AE413 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AR110 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AR210 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AR310 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AR410 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AS110 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000AS410 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000BY110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000BZ110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DH110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DH410 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DJ110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DJ410 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DM110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DM410 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DN110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DN410 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DP110 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000DP410 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000DQ110 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000DQ410 ***0804******** to ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 to 1212
G71C000DU110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DX110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DX410 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DY110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000DY410 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
G71C000F7110 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253
PA1750-04 T0815********** to T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 to 1253

Issue

The flame retardant used in the manufacturing of the components of the affected AC Adapters may lead to a potential of overheating or fire.

As of February 2, 2024, the company has received no reports of incidents or injuries in Canada. In the United States, the company Dynabook America, Inc. (“DBA”), an affiliated company to DCI that operates in the United States, has received 679 reports of potential incidents, and 43 reports of minor burns between 2010 to 2021.

What you should do

Consumers should immediately dispose of all affected AC Adapters that remain in use and contact DCI for a free replacement AC adapter.

For more information, consumers can contact Dynabook Canada Inc. (DCI)’s bilingual consumer support by telephone at 1-800-663-0378, between 9:00 am and 5:00 pm EST, Monday to Friday, by email at DBC-Support@dynabook.com or visit the company website.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Dynabook Canada Inc.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company estimates that approximately 1,289,270 of the affected AC Adapters were sold in Canada and 15.5 million were sold in the United States.

Time Period Sold

The affected products were sold from approximately April 1, 2008 to April 30, 2014.

Place of Origin

Manufactured in China

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer products - Electronics
Companies

Recalling Company

Dynabook Canada Inc.

Mississauga, Ontario

Canada

Manufacturers

Delta Electronics, Inc

Taoyuan City

Taiwan

Lite-On Technology Corporation

Neihu District, Taipei 114

Taiwan

Chicony Power Electronics Co., Ltd.

Sanchong District, New Taipei 241

Taiwan

Importer

Toshiba Canada Limited (“TCL”)

 

Published by
Health Canada
Audience
General public
Identification number
RA-75104

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