Various Santa Cruz and Juliana Aluminum Bicycle Frames recalled due to fall hazard
- Starting date:
- November 25, 2020
- Posting date:
- November 25, 2020
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
Various Santa Cruz and Juliana Aluminum Bicycle Frames.
The aluminum frame may bend or buckle causing the rider to fall.
What to do:
Consumers should immediately stop using bicycles with aluminum frames and contact Santa Cruz Bicycles to arrange for a free inspection.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Santa Cruz Bicycles.
Various aluminum Santa Cruz and Juliana bicycle frames
|Santa Cruz Nomad 4a Aluminum||Black, Eggplant|
|Santa Cruz Bronson 3a Aluminum||Red Tide, Olive|
|Juliana Roubion 3a||Maritime Grey|
|Santa Cruz 5010 3a Aluminum||Dark Grey, Robins Egg|
|Juliana Furtado 3a Aluminum||Fog|
The name "Santa Cruz" or "Juliana" appears on the down tube of the frame. Model names appear in different locations on the front and rear triangles, depending on the model. Other models and colours are not affected by this recall. Only frames without six small indents above the first letter of the serial number are included in this recall. The serial number is located on the bottom bracket shell.
Testing is necessary to identify affected frames. The aluminum frames were sold individually or as part of a complete bicycle.
The aluminum frame pieces could have experienced thermal damage during a non-standard paint stripping operation and can bend or buckle causing the rider to unexpectedly fall.
As of November 11, 2020, the company has received 1 report of an incident in Canada, and no reports of injury. In the United States, the company has received 4 reports of incidents, and no reports of injury.
The company reported 216 units of the affected products were sold in Canada and 2,136 were sold in the United States.
Time period sold
The affected products were sold from June 2019 to October 2020.
Place of origin
Manufactured in China
Santa Cruz Bicycles
What you should do
Consumers should immediately stop using the recalled bikes with aluminum frames and contact Santa Cruz Bicycles to arrange for a free inspection. Consumers with affected frames can choose either a replacement aluminum frame or a refund voucher for the value of the recalled frame.
For more information, consumers can call Santa Cruz Bicycles toll-free at 1-833-944-8335 from 9:00 a.m. to 5:00 p.m. PT Monday through Friday, by email , or online at http://www.santacruzbicycles.com and click on the "Product Recall" link for more information.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.