Consumer product recall

Updated Recall: HP Inc. Canada recalls Third-party Lithium-ion Batteries in Notebook Computers and Mobile Workstations

Starting date:
January 17, 2019
Posting date:
January 17, 2019
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Last updated: 2020-01-24

Update of January 4, 2018 recall

Joint recall with Health Canada, PROFECO and HP Inc. Canada

Affected products

Lithium-ion Batteries manufactured by a third-party for use in select HP Notebook Computers and Mobile Workstations that are not customer replaceable.

Product description

This recall update involves certain third-party lithium-ion batteries compatible with select HP notebook computers and mobile workstations.  The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries.

The following additional products are affected by this recall update
Product name Battery Bar Codes beginning with
HP 11









HP x360
HP ProBooks (64x G2 series, 65x G2 series)
HP ProBooks (4xx G4 series)
HP ZBook (17 G3) and Studio (G3) Mobile

The following products were previously recalled

Product name Battery Bar Codes beginning with
HP 11











HP Pavilion x360
HP x360
HP ProBook 64x (G2 and G3)
HP ProBook 65x (G2 and G3)
HP ZBook (17 G3, 17 G4, and Studio G3)
HP ZBook Studio G4

The product name can be found by utilizing the keyboard shortcut ‘fn+Esc’ or on the barcode label on the bottom of the notebook PC. To identify if the battery is affected by this recall, customers can use the battery validation utility located on the program website at

Hazard identified

The battery can overheat, posing a potential burn and fire hazard.

As of January 7, 2019, the company has not received any reports of incidents or injuries in Canada. In the United States, the company has received 6 reports of overheating batteries and 1 report of injury. In Mexico, the company has not received any reports of incidents or injuries.


Number sold

Approximately 2,735 batteries were sold in Canada, 78,502 in the United States and 1,304 in Mexico.

Time period sold

The recalled batteries involved in this recall update were sold from May 2016 through April 2018.


Place of origin

Manufactured in China.



HP Inc. Canada




Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the affected products and go to the HP Battery Recall website to see if their battery is affected and to order a free replacement battery if needed.

Commercial accounts will receive information and direction directly from HP.

For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc. Canada toll-free at 1-888-202-4320 from 8:00 a.m. to 7:00 p.m. CST Monday to Friday

Consumers may view the release by Mexico's Consumer Protection Federal Agency (PROFECO) on the Agency's website (in Spanish only).

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.