Update: Peloton Tread Treadmills recalled due to potential Injury Hazard
- Starting date:
- September 10, 2021
- Posting date:
- September 10, 2021
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
Peloton Tread Treadmill.
The touchscreen on the treadmill can detach and fall, posing a risk of injury to consumers.
What to do:
Consumers should immediately stop using the recalled treadmills and contact Peloton for a full refund and information about a free inspection and repair.
September 10, 2021: This recall was updated to reflect additional information to the "What you should do" section.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Peloton Interactive Inc.
This recall involves Peloton Tread treadmills with model TR02.The recalled Tread has a running space of 59 inches, a 23.8-inch high definition (HD) touchscreen console and a non-slatted running belt. The model number TR02 is printed on a black sticker located on the end cap in the front of the treadmill deck. The treadmills have a touchscreen and are black with the Peloton logo on the monitor and the side rails.
PLEASE NOTE: This product is different from the Peloton Tread+, which is not part of this recall and not sold in Canada.
The screws attaching the touchscreen console to the treadmill can come loose, causing it to detach and fall, posing a risk of injury to consumers.
As of August 30, 2021, the company has received 118 incident reports in Canada, which includes 6 reports of minor injuries. In the United States, the company has received 17 reports of the touchscreen loosening, 12 reports of touchscreen detachments, and 1 report of minor injuries.
The company reported that 5513 units of the affected product were sold in Canada and 1056 units were sold in the United States.
Time period sold
The affected products were sold in Canada from February 2021 to May 2021.
Place of origin
Manufactured in China (console) and Taiwan (rest of unit)
Peloton Interactive Canada, Inc.
Peloton Interactive, Inc.
What you should do
Consumers should immediately stop using the recalled treadmills and contact Peloton to either schedule a repair or request a full refund. Peloton will continue to offer full refunds until November 6, 2022.
Peloton is offering consumers who do not want a refund the option of a free inspection and repair that will secure the touchscreen to the treadmill to help prevent future incidents. As of August 16, 2021 the repair option is available to Canadians. Please refer to the contact information below to schedule your repair or inquire further.
For more information, consumers can contact Peloton by telephone at 1-833-821-0099 from 9 am- 9 pm EST Monday through Sunday or at Peloton Support.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.