Public advisory

Unauthorized Kobayashi Eyebon Eye Wash and Sante FX Neo seized from Oceanbuy store and removed from website because it may pose serious health risks

Last updated

Summary

Product
Unauthorized health product labelled to contain a prescription drug
Issue
Health products - Product safety
What to do

Do not use this product. Return it to your local pharmacy for proper disposal. Consult a health care professional if you have used this product and have health concerns. Prescription drugs can only be legally sold in Canada with a prescription. Buy your prescription drugs from licensed pharmacies only.

Affected products

Product Prescription drug on the label Retailer
Kobayashi Eyebon Eye Wash, Cool format Labelled in Japanese to contain aminocaproic acid Oceanbuy
2600 John St., Unit #107 Markham, ON
Sante FX Neo Labelled to contain aminocaproic acid and neostigmine methylsulfate

Oceanbuy

2600 John St., Unit #107 Markham, ON

Issue

UPDATE: March 30, 2023: Additional Unauthorized Sante FX Neo seized from Oceanbuy may pose serious health risks

Health Canada is warning consumers that an additional unauthorized product, Sante FX Neo, was also seized from Oceanbuy store, and removed from online sale. Sante FX Neo was labelled to contain aminocaproic acid and neostigmine methylsulfate.

There are no approved eye drops containing neostigmine methylsulfate on the Canadian market. In the past, drugs similar to neostigmine were used to treat glaucoma. These medications are no longer widely used because of the significant number of potential eye-related side effects, including blurred distance vision, frontal headaches, twitching lids, red eyes, cataracts, allergic reactions, iris cysts, retinal detachment, and the potential for causing a specific type of glaucoma attack. In addition, absorption into the nose via the tear duct may cause serious cardiac and respiratory side effects.

Refer to the Affected Products table below for information on the seized products, and to the section below on what you should do.

Original Advisory (2023-02-22)

Health Canada is warning consumers about an unauthorized health product, Kobayashi Eyebon Eye Wash, Cool format, which it seized from Oceanbuy, a store located in Markham ON, and removed from online sale. The unauthorized product was labelled in Japanese to contain aminocaproic acid, a prescription drug used to decrease bleeding in various clinical situations.

The product is promoted as an eye wash for contact lens users and for the prevention of eye disease.

Exposure to aminocaproic acid in the eye may affect the eye itself, and the acid may be absorbed through the tear ducts into the blood. Side effects may include watery eyes, blurry or reduced vision, headache, dizziness, nausea, muscle weakness and skin rash.

Selling unauthorized health products in Canada is illegal. Unauthorized health products have not been approved by Health Canada, which means that they have not been assessed for safety, efficacy and quality and may pose a range of serious health risks. For example, they could contain high-risk ingredients, such as prescription drugs, additives or contaminants that may or may not be listed on the label. These ingredients could interact with other medications and foods. In addition, these products may not actually contain the active ingredients that consumers would expect them to contain to help maintain and improve their health.

Prescription drugs should only be used under the advice and supervision of a health care professional because they are used to treat specific conditions and may cause serious side effects.

What you should do

  • Do not use this product. Return the product to your local pharmacy for proper disposal.
  • Consult a health care professional if you have used this product and have health concerns.
  • Buy your prescription drugs only from licensed pharmacies.
  • Read product labels to verify that health products have been authorized for sale by Health Canada. Authorized health products have an eight-digit Drug Identification Number (DIN), Natural Product Number (NPN) or Homeopathic Drug Number (DIN-HM). You can also check whether products have been authorized for sale by searching Health Canada's Drug Product Database and Licensed Natural Health Product Database.
  • Report any health product-related side effects or complaints to Health Canada.

Additional information

Details
Original published date:
Alert / recall type
Public advisory
Category
Health products - Drugs
Companies
Published by
Health Canada
Audience
General public
Identification number
RA-72930
Media and public enquiries

Media Enquiries:
Health Canada
613-957-2983
media@hc-sc.gc.ca

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613-957-2991
1-866-225-0709
info@hc-sc.gc.ca