Tyco Safety Products Canada Ltd. recalls DSC PowerSeries Neo Security Version 1.0
- Starting date:
- July 9, 2015
- Posting date:
- July 9, 2015
- Type of communication:
- Consumer Product Recall
- Tools and Electrical Products
- Source of recall:
- Health Canada
- Electrical Hazard
- General Public
- Identification number:
DSC PowerSeries Neo intrusion security system keypads and control panels, Version 1.0
This recall involves the DSC PowerSeries Neo Security Version 1.0 intrusion security system keypads and control panels. Only version 1.0 of the keypads and control panels are affected by this recall. The security system keypads and control panels require professional installation and configuration.
|Model Number||Dates of Manufacture||Serial Number Range|
|HSM2108||March 2014 – December 2014||1800000F – 18001703|
|HSM2208||March 2014 – December 2014||28000007 – 280002E8|
|HSM2300||March 2014 – December 2014||30000007 – 300003E0|
|HSM2204||May 2014 – December 2014||24000007 – 240006BC|
|HSM2HOST9||June 2014 – December 2014||2414326890 – 3014196593|
|HS2ICN||June 2014 – January 2015||510003DE – 510014BF|
|HS2ICNENG||May 2014 – January 2015||51000004 – 51000B60|
|HS2ICNP||September 2014 – January 2015||530001EC – 5300021F|
|HS2ICNPENG||May 2014 – January 2015||53000041 – 53000183|
|HS2ICNRF9||June 2014 – January 2015||5A000191 – 5A000FB3|
|HSICNRF9ENG||May 2014 – January 2015||5A000004 – 5A000F1A|
|HS2ICNRFP9||August 2014 – January 2015||5C0000F4 – 5C00011E|
|HS2ICNRFP9ENG||May 2014 – January 2015||5C000006 – 5C0000F2|
|HS2LCD||June 2014 – January 2015||50000412 – 50001BFA1|
|HS2LCDENG||May 2014 – January 2015||50000001 – 50001D62|
|HS2LCDP||July 2014 – January 2015||52000160 – 5200033F|
|HS2LCDPENG||May 2014 – January 2015||52000073 – 52000313|
|HS2LCDRF9||June 2014 – January 2015||59000559 – 5900149D|
|HS2LCDRF9ENG||May 2014 – January 2015||59000001 – 5900143D|
|HS2LCDRFP9||June 2014 – January 2015||5B0001CB – 5B0003E1|
|HS2LCDRFP9ENG||May 2015 – January 2015||5B00014A – 5B00037A|
|HS2LED||June 2014 – January 2015||560000FC – 56000884|
|HS2LEDENG||May 2014 – January 2015||56000010 – 560006FD|
|HS32-119||June 2014 – January 2015||5A000191 – 5A000FB3|
|HS32-19CP01||June 2014 – January 2015||5A000191 – 5A000FB3|
|HS32-412HC||June 2014 – January 2015||510003DE – 510014BF|
|HS32-412TLHC||June 2014 – January 2015||510003DE – 510014BF|
|HS16-412C||May 2014 – January 2015||51000004 – 51000B60|
|HS16-419C||May 2014 – January 2015||59000001 – 5900143D|
|HS16-419CFRE||June 2014 – January 2015||59000559 – 5900149D|
|HS16-421C||May 2014 – January 2015||5A000004 – 5A000F1A|
|HS16-421CFRE||June 2014 – January 2015||5A000191 – 5A000FB3|
|HS2032CLC2SPA||June 2014 – January 2015||510003DE – 510014BF|
|HS32-219||May 2014 – January 2015||59000001 – 5900143D|
|HS32-219CP01||May 2014 – January 2015||59000001 – 5900143D|
|HS32-51||May 2014 – January 2015||50000001 – 50001D62|
|HS32-51CP01||May 2014 – January 2015||50000001 – 50001D62|
Tyco Safety Products Canada Ltd. has become aware of an issue affecting Version 1.0 of certain DSC PowerSeries Neo intrusion security system keypads and control panels used in residential and small business installations. The issue involves a potential system malfunction that can occur when a system component (motion detector, window/door sensor, smoke/carbon monoxide detector or other system component) sends a signal to a PowerSeries Neo module that becomes corrupted. Such a signal can become corrupted for a number of reasons, including power surges and other electrical interference. In such event, if there is a corrupted message generated, there is a small chance that the panel will lose communication with the connected devices and not show a local trouble. The resulting effect is that any alarm signals sent by any security devices or smoke or carbon monoxide detectors connected to the module would not be communicated to the system alarm panel, and therefore would not be subsequently communicated to an alarm monitoring company that was monitoring the security system. However, any smoke and carbon monoxide detectors connected to the system will remain functional locally, and will sound a local alarm if an alarm condition or event occurs.
Neither Health Canada nor Tyco Safety Products Canada Ltd. has received any reports of consumer incidents or injuries related to the use of this product.
Approximately 8,107 units were sold in Canada through professional alarm installers.
Time period sold
The recalled products were sold from March 2014 to January 2015.
Place of origin
Manufactured in Israel and Canada.
Tyco Safety Products Canada Ltd.
doing business as DSC and Digital Security Controls
What you should do
Consumers with affected units should contact their dealer/installer/distributor or contact DSC to receive instructions for repair of their panel.
For more information, consumers may contact DSC’s support center toll free at 1-800-387-3630 from 8:30 a.m. to 6:00 p.m. EST, Monday through Friday.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.