Help us improve our website

Consumer product recall

TwinGo LLC recalls TwinGo Original Carrier

Starting date:
May 11, 2016
Posting date:
May 11, 2016
Type of communication:
Consumer Product Recall
Children's Products
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and TwinGo LLC.

Affected products

TwinGo Original Carrier

Product description

Carrier is an infant carrier designed to carry one or two babies against the caregiver’s body at the waist. It is intended for babies that are from 10 to 45 pounds.  "TwinGo" is printed on a label located on the front of the carrier and an 11-digit batch number is printed on a label sewn to the waistband. Batch numbers included in this recall are: 23014024003, 01515026003, and 21615019001. They were sold in fabric that is black on the outside and blue or orange on the inside.

Hazard identified

The waist buckle can break, posing a fall hazard to children in the carrier.

Health Canada has not received any consumer reports of incidents or injuries related to the use of the carrier in Canada.

TwinGo LLC has received 13 reports of buckles breaking worldwide, including one in Canada, 10 in the United States and two in the United Kingdom. No injuries have been reported.

Number sold

Approximately 160 units were sold in Canada and approximately 4,000 units were distributed in the United States.

Time period sold

The affected products were sold in Canada from October 2014 to May 2016 and in the United States from December 2014 to May 2016, both online and through independent retailers.

Place of origin

Manufactured in China.



TwinGo LLC




Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the infant carrier and contact TwinGo LLC for a free repair kit. A free replacement buckle will be provided with instructions. A repair video is also available.

For more information, consumers may contact TwinGo toll-free at 1-888-288-9342 from 9:00 a.m. to 5:00 p.m. EST Monday to Friday, via email or online and click on "Product Recall" at the bottom of the page for more information.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.