Transport Canada Recall - 2022687 - MERCEDES-BENZ
Brand(s)
Summary
Please see corrective actions section below
Affected products
2019 | MERCEDES-BENZ | SPRINTER, 2020 | MERCEDES-BENZ | SPRINTER
Issue
On a small number of vehicles equipped with the emergency calling (eCall) system, the SIM card for the communications module could disable itself. If this happens, the eCall system would not work properly in the event of a crash.
Safety risk
If the eCall function does not work in an emergency situation, this could prevent or delay the arrival of emergency responders.
Corrective actions
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
Background
Visit Transport Canada’s Motor Vehicle Safety Recalls Database for the original recall.
Additional information
Details
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