Automotive recall

Transport Canada Recall - 2022687 - MERCEDES-BENZ

Brand(s)
Last updated

Summary

Product
Light Truck & Van recalled by MERCEDES-BENZ
Issue
Vehicle - Accessories
What to do

Please see corrective actions section below

Affected products

2019 | MERCEDES-BENZ | SPRINTER, 2020 | MERCEDES-BENZ | SPRINTER

Issue

Issue:
On a small number of vehicles equipped with the emergency calling (eCall) system, the SIM card for the communications module could disable itself. If this happens, the eCall system would not work properly in the event of a crash.

Safety Risk:
If the eCall function does not work in an emergency situation, this could prevent or delay the arrival of emergency responders.

Corrective Actions:
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.

Additional information

Background

Visit Transport Canada’s Motor Vehicle Safety Recalls Database for the original recall.

Details
Original published date:
Alert / recall type
Automotive recall
Category
Vehicles - Light Truck & Van
Companies
Published by
Transport Canada
Audience
General public
Identification number
RA-72363
Transport Canada ID
2022687

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