Transport Canada Recall - 2022687 - MERCEDES-BENZ
Brand(s)
Last updated
Summary
Product
Light Truck & Van recalled by MERCEDES-BENZ
Issue
Vehicle - Accessories
What to do
Please see corrective actions section below
Affected products
2019 | MERCEDES-BENZ | SPRINTER, 2020 | MERCEDES-BENZ | SPRINTER
Issue
Issue:
On a small number of vehicles equipped with the emergency calling (eCall) system, the SIM card for the communications module could disable itself. If this happens, the eCall system would not work properly in the event of a crash.
Safety Risk:
If the eCall function does not work in an emergency situation, this could prevent or delay the arrival of emergency responders.
Corrective Actions:
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
Additional information
Background
Visit Transport Canada’s Motor Vehicle Safety Recalls Database for the original recall.
Details
Original published date:
Alert / recall type
Vehicle recall
Category
Vehicles - Light Truck & Van
Companies
Published by
Transport Canada
Audience
General public
Identification number
RA-72363
Transport Canada
ID
2022687
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