Transport Canada Recall - 2021112 -
Brand(s)
Summary
Affected products
2019 | MERCEDES-BENZ | C CLASS, 2019 | MERCEDES-BENZ | GLC CLASS, 2019 | MERCEDES-BENZ | CLA CLASS, 2019 | MERCEDES-BENZ | E CLASS, 2020 | MERCEDES-BENZ | CLA CLASS, 2020 | MERCEDES-BENZ | C CLASS, 2020 | MERCEDES-BENZ | GLC CLASS, 2020 | MERCEDES-BENZ | E CLASS
Issue
On certain vehicles equipped with the emergency calling (eCall) system, the communications module could be deactivated. As a result, the eCall may not work properly when there is a crash or when the SOS button is pressed.
Safety risk
If the eCall system does not work in an emergency situation, there could be a delay in response from emergency services.
Corrective actions
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the communication module and verify that it is properly activated.
Background
Visit Transport Canada’s Motor Vehicle Safety Recalls Database for the original recall.
Additional information
Details
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