This page has been archived on the Web
Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.
Toshiba of Canada Limited recalls Panasonic Lithium Ion Battery Packs
- Starting date:
- March 30, 2016
- Posting date:
- March 30, 2016
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Fire Hazard
- General Public
- Identification number:
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Toshiba of Canada Limited.
Panasonic Lithium Ion Battery Packs used in Toshiba laptop computers.
This recall involves Panasonic lithium-ion battery packs that came pre-installed on various models of Toshiba Portege, Satellite, Satellite Pro, and Tecra laptops between June 2011 and December 2015 in Canada. These battery packs were also sold as accessories and used as replacement parts for laptops under warranty during the above-mentioned time period. Consumers can use the Toshiba Product Information Tool on the Toshiba website to automatically detect and display their laptop model and serial number and then check whether their battery pack is affected.
The lithium-ion battery packs can overheat, posing a potential burn and fire hazard to consumers.
Neither Toshiba of Canada nor Health Canada has received any reports of incidents or injuries to Canadians related to the use of the affected battery packs.
In the United States, 4 incidents were reported involving the affected battery packs. No injuries have been reported.
Approximately 10,029 Panasonic battery packs were contained in Toshiba laptop computers or sold separately as accessories or replacement parts. Approximately 91,000 units were sold in the United States at electronic stores, other retailers, and online websites including Toshibadirect.com.
Time period sold
The affected products were sold in Canada from June 2011 through December 2015; and in United States from June 2011 through January 2016.
Place of origin
Manufactured in China and Japan.
Toshiba of Canada Limited
1006, Oaza Kadoma, Kadoma-shi, Osaka 571-8501
What you should do
If their laptop contains an affected battery pack, consumers should immediately turn off their laptops and remove the battery packs following the instructions on www.toshiba.ca/support. They can continue to use their Toshiba laptops without the battery packs by plugging into the AC power.
Consumers should go to Toshiba's website and follow the listed instructions to download the battery check utility to determine if their battery pack is affected by the recall and to order a replacement battery pack. Consumers can also contact the designated call-in number, email address, or website (see below) of Toshiba of Canada Limited.
For more information, consumers can contact Toshiba toll-free at 1-888-666-7689 from 9:00 a.m. to 8:00 p.m. ET, Monday through Friday. Consumers may also email Toshiba of Canada or they can visit the Toshiba of Canada's website to send a webmail to Toshiba or to see the posted recall under "Latest News" on the home page.
Consumers may view the release by the US CPSC on the Commission’s website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.