Consumer product recall

Teavana recalls Flip Tumblers

Starting date:
April 11, 2017
Posting date:
April 11, 2017
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Burn Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Teavana

Affected products

Teavana Flip Tumblers

Product description

This recall involves 14 oz (approximately 414 ml) Teavana flip tumblers used for steeping tea. The recalled tumblers have a clear plastic cap with a black base that screw onto a steel tumbler. The tumblers were sold in black (Item/SKU 011069053) and silver (Item/SKU 011069064), and measure about 10 inches (25.4 centimetres) tall by 3 inches (7.6 centimetres) in diameter. "TEAVANA" is printed in white on the outside of the tumbler.

Hazard identified

The flip tumblers can leak, posing a burn hazard.

As of March 28, 2017, the company has received no reports of injuries in Canada. In the United States, the company has received 12 reports of tumblers leaking, including one report of a burn injury.

Number sold

Approximately 1,564 units of the affected products were sold in Canada, and approximately 12,720 were sold in the United States.

Time period sold

The recalled product was sold exclusively at Teavana stores and from October 2016 through February 2017.

Place of origin

Manufactured in China.



Starbucks Corporation. dba Teavana




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What you should do

Consumers should immediately stop using the recalled flip tumblers and contact Starbucks for a $45 store credit.

For more information, consumers may contact Starbucks by telephone toll-free at 1-888-665-0463 from 8:00 a.m. to 5:00 p.m. ET Monday through Friday or visit the company's website.

Consumers may view the release by the US CPSC on the Commission’s website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.