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Consumer product recall

Sulley Character Stuffed Animal

Starting date:
August 29, 2013
Posting date:
August 29, 2013
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Build-A-Bear Workshop Inc.

Affected products

Sulley Character Stuffed Animal

Product description

The recalled product is a furry blue creature, known as Sulley, from the Monsters Inc. movies.  The product is covered in blue furry fabric with purple spots, horns on its head, and has blue eyes measuring about 2.5 centimetres (1 inch) in diameter. The stuffed animal is about 43 centimetres (17 inches) high and 27 centimetres (10.5 inches) wide.

Only the products with the tracking label ending in 4378 in Canada and 4384, 4385 in the USA are affected. These numbers can be found sewn on the label on the backside of the leg of the product.

Hazard identified

The stuffed animal’s eyes can detach, posing a choking hazard to young children.

Neither Health Canada nor Build-A-Bear Workshop Inc. has received reports of injuries related to the use of these toys.

For some tips to help consumers choose safe toys and to help them keep children safe when they play with toys, see Toy Safety.

Number sold

Approximately 1,100 units of the recalled toys were sold in Canada and approximately 25,000 units in the United States.

Time period sold

The recalled product was sold at Build-A-Bear Workshops and sold online at during June 2013.

Place of origin

Manufactured in China.


Build-A-Bear Workshop Inc.
St Louis

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should take the recalled plush toys away from children immediately and return it to any Build-A-Bear Workshop store to receive a coupon for any stuffed animal from Build-A-Bear Workshop.

For more information, consumers may contact Build-A-Bear toll free at 1-866-236-5683 between 8:00 a.m. and 8:00 p.m. CST Monday through Friday, on Saturday between 9:00 a.m. and 6:00 p.m. CT and on Sunday between 10:00 a.m. and 7:00 p.m. CST or by email.  Consumers can also visit the firm’s website and click on the Product Recalls at the bottom of the page for more information.

Consumers may view the release by the US CPSC on the Commission’s website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.