Soundcore A3102 Speaker (Black) and AnkerWork A3302 PowerConf S3 Speakerphone recalled due to potential fire hazard

Consumers should immediately stop using the recalled products and safely dispose of them in a way that they cannot be used again. Contact your municipality for instructions on how to safely transport and dispose of lithium-ion batteries. Batteries are considered hazardous waste. Do not place them in household garbage. For users verified to be part of the recall batch, Anker will send a new speaker or speakerphone free of charge. 

For more information, consumers can contact Anker by telephone at 1-800-988-7973, from 6AM – 5PM Pacific Time. Monday to Friday, by email at service@soundcore.com with “soundcore A3102 Speaker Recall” (for the Speaker product) or service@ankerwork.com and “ankerwork A3302 Speakerphone Recall” (for the Speakerphone product) in the subject line, or visit the company website https://us.anker.com/pages/contact and https://ca.soundcore.com/pages/a3102-recall and https://ca.ankerwork.com/pages/a3302-recall.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.