Consumer product recall

Signature Command™ (electronically) Controlled Direct and B-Vent Gas Fireplaces and Inserts

Starting date:
December 3, 2012
Posting date:
December 3, 2012
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Product Safety, Flammability Hazard
General Public (GP)
Identification number:

Affected products

Signature Command™ (electronically) Controlled Direct and B-Vent Gas Fireplaces and Inserts

Product description

This recall involves electronically controlled Majestic, Monessen and Vermont Castings Direct Vent and B-Vent gas fireplaces and inserts.

Models included in the recall have serial numbers ranging from:

  • 11-X-027322 to 11-X-031501;
  • 12-X-000275 to 12-X-015206;
  • 11-P-032597 to 11-P-059389; and 
  • 12-P-000202 to 12-P-037583. 

The first two digits represent the year of manufacture, the letter represents the facility and the last 6 digits are sequential numbers, randomly selected. The serial number is printed on a rating plate, affixed to a cable inside the lower or side control door.

Hazard identified

A control component in the fireplaces and inserts can prevent the unit from lighting though gas continues to flow, posing a fire hazard.

Neither Monessen Hearth Systems nor Health Canada has received any reports of incidents or injuries related to the use of these fireplaces or inserts.

Number sold

Approximately 4,000 of the recalled fireplaces and inserts were sold in Canada.

Time period sold

The recalled products were sold from October 2011 to October 2012 at hearth dealers and distributors nationwide.

Place of origin

Manufactured in the United States and Mexico.



Monessen Hearth Systems Co.




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What you should do

Consumers should immediately stop using and turn off the fireplace using the master control switch on the command centre which located inside the control door. Consumers should contact Monessen Hearth Systems Company to arrange for a free repair.

For more information, consumers may contact Monessen Hearth Systems toll-free at 1-877-406-9180, from 8 a.m. to 5 p.m. EST Monday through Friday, or visit the firm's website and click on "Recall Notice: Signature Command Defect."