Samsung Slide-In Electric Ranges recalled due to fire hazard
Brand(s)
Summary
Consumers using the recalled ranges without knob locks or covers are cautioned to ensure that children and pets are kept away from the knobs, to not leave objects on the range when not in use, and to check that the knobs are off before leaving home or going to sleep. Consumers should contact Samsung Canada to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install.
Affected products
This recall involves Samsung Electric Slide-In Ranges with the model numbers listed below. The model number can be found on the inside upper left corner of the range door or inside the storage bin located on the bottom of the range.
Recalled Model Numbers |
|---|
NE58F9500SS/AC |
NE58F9710WS/AC |
NE58H9950WS/AC |
NE58K9500SG/AC |
NE58K9850WG/AC |
NE58K9850WS/AC |
NE63A8711QN/AC |
NE63BB871112AC |
NE63T8711SG/AC |
NE63T8711SS/AC |
NE63T8751SG/AC |
NE63T8751SS/AC |
NE58M9430SS/AC |
NE58R9311SS/AC |
NE58R9430SG/AC |
NE63A8315SS/AC |
NE63T8111SS/AC |
NE63T8311SS/AC |
NE63T8511SS/AC |
Issue
Humans and pets can accidentally activate the front-mounted knobs on the ranges, posing a fire hazard.
As of August 28, 2024, the company has received over 57 reports of incidents in Canada, and 7 reports of injuries.
What you should do
Consumers using the recalled ranges without knob locks or covers are cautioned to ensure that children and pets are kept away from the knobs, to not leave objects on the range when not in use, and to check that the knobs are off before leaving home or going to sleep. Consumers should contact Samsung Canada to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install.
Consumers with Wi-Fi enabled ranges can enable the “Cooktop On” notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on.
For more information, consumers can contact Samsung Canada by telephone at 1-833-775-0120 from 9 A.M. to 6 P.M. ET, Monday through Sunday or visit the recall portal on the company website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that approximately 326,250 units of the affected products were sold in Canada.
Time Period Sold
The affected products were sold from 2013 to August 2024.
Place of Origin
Manufactured in Thailand
Details
Importer
Samsung Electronics Canada Inc.
Mississauga, Ontario
Canada
Manufacturer
Samsung Electronics Co., Ltd.
Suwon, Gyeonggi
South Korea
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