Consumer product recall

Rockline Industries and SCA Personal Care Inc. recall Tena ULTRA Wipes

Starting date:
February 25, 2016
Posting date:
February 25, 2016
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Microbial Hazard
General Public
Identification number:

Affected products

Tena Ultra Washcloths, Tena Ultra Flush Washcloths, Tena Ultra Adult Wipes

Product description

This recall involves the following Tena Brand wet wipes:
Product UPC Quantity Wipes per Package
Tena ULTRA Washcloths 6870265720 48
Tena ULTRA Washcloths Scent Free 6870265722 48
Tena ULTRA Flush Washcloths 6870265726 48
Tena ULTRA Adult Wipe 6870265730 48

Affected lots were produced between June 1, 2015 and December 31, 2015. They are most easily identified on the packages by the "Best Before" dates of "2017 12" through "2018 06".  Lot codes can also be used to identify these packages, and these are found on the side panel of the package. The 1st 3 digits of the lot code will be between 152 and 365 with the 4th digit on all packages as 5. These are the only lot codes affected.

Hazard identified

As a result of complaints of an ammonia-like odour, the company conducted microbial testing that showed the presence of the bacteria Burkholderia cepacia (B. cepacia) in certain lots of wipe products.

This bacterium poses little medical risk to healthy people. However, people who have certain health problems like a weakened immune system or chronic lung disease, particularly cystic fibrosis, may be more susceptible to infections with B. cepacia.

Neither Rockline nor Health Canada has received any reports of consumer incidents or injuries related to the use of these products.

Number sold

Approximately 498,330 units of the affected wipes were distributed by SCA Personal Care to distributors and retailers across Canada.

Time period sold

The affected wipes were sold between June 17, 2015 and February 2, 2016.

Place of origin

Manufactured in the United States.


Rockline Industries
4343 South Taylor Drive
SCA Personal Care Inc.

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What you should do

Consumers should immediately stop using the recalled wipes. 

For more information, consumers may contact the company at 1-844-595-8453 (English) or 1-844-894-3055 (French) between 8 AM  to 5 PM EST, Monday through Friday, to receive a coupon for replacement product or if they have any additional questions.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.