Rinnai i-Series Plus Boilers recalled due to poisoning hazard
Brand(s)
Summary
Immediately stop using the recalled products and contact Rinnai America Corporation to arrange to have a certified technician install the repair at no cost to the consumer.
Affected products
This recall involves Gas Boilers i-Series Plus Boilers.
| Make | Models | Serial Number |
|---|---|---|
| i-Series Plus Boilers | IP175S IP199S IP175199C IP199199C | Models affected must have a serial number beginning with an “S”. |
Issue
The boiler door can fail to seal properly due to incorrect screws, allowing gases to escape, posing a carbon monoxide (CO) poisoning hazard.
As of May 13, 2025, the company has received no reports of incidents in Canada and in United States.
What you should do
Consumers should immediately stop using the recalled boilers and contact Rinnai America Corporation for a free repair by a certified technician.
For more information, consumers can contact Rinnai America Corporation by telephone at 800-621-9419, from 8:00 am to 8:00 pm ET, Monday through Friday, by email at recall@rinnai.us or visit the company website.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Rinnai America Corporation.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 249 units of the affected products were sold in Canada and 2030 were sold in the United States.
Time Period Sold
The affected products were sold from September, 2024 to February, 2025.
Place of Origin
Manufactured in Japan
Details
Manufacturer
Rinnai America Corporation
Peachtree City, Georgia
United States
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