Consumer product recall

RH Ultra Soft Turkish Robe recalled due to flammability hazard

Starting date:
August 30, 2019
Posting date:
August 30, 2019
Type of communication:
Consumer Product Recall
Clothing and Accessories
Source of recall:
Health Canada
Flammability Hazard
General Public
Identification number:

Last updated: 2019-08-30


  • Product:
    RH Ultra Soft Turkish Robe.
  • Issue:
    The robes may not meet requirements of the Textile Flammability Regulations.
  • What to do:
    Consumers should stop using the robes and return them to RH for a full refund.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and RH US, LLC.

Affected products

RH Ultra Soft Turkish Robe

Product description

This recall involves a plush robe made of 100% cotton. It was sold in five colours: White, Pewter, Eucalyptus, Twilight and Iron. The robe has a sewn-in side fabric label with text including "MADE IN TURKEY", "100% COTTON", RN number 104581 and CA number 55697.

Hazard identified

These robes may not meet requirements of the Textile Flammability Regulations. Testing results were inconclusive. RH is recalling the robes in an abundance of caution.

As of July 31, 2019, the company has received one report of the robe catching on fire while using a gas stove in Canada, and no report of injury. In the United States, the company has received three reports of the robe catching on fire while using a gas stove, and no reports of injuries.

Number sold

Approximately 333 units of the affected product were sold in Canada and approximately 4,523 were sold in the United States. The product is sold exclusively by RH, either online or in RH stores and outlets.

Time period sold

The affected products were sold from August 2018 to March 2019.

Place of origin

Manufactured in Turkey




Corte Madera



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What you should do

Consumers should immediately stop using the recalled robes, contact RH US, LLC and return the product for a full refund.

Consumers should contact RH as follows: Toll free at 1-800-762-1751 from Monday through Friday 6 a.m. to 7 p.m. PT, and on Saturday and Sunday from 8 a.m. to 5 p.m. PT or by email or online.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.