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Consumer product recall

Recall Re-Announcement: Sony of Canada Limited recalls Panasonic Lithium Ion Battery Packs in VAIO Personal Computers

Starting date:
February 7, 2017
Posting date:
February 7, 2017
Type of communication:
Consumer Product Recall
Children's Products, Electronics
Source of recall:
Health Canada
Identification number:

Re-announcement of the April 12, 2016 recall.

Affected products

Panasonic Lithium Ion Battery Packs in VAIO E Series Personal Computers

Product description

This recall involves Panasonic lithium-ion battery packs with battery model number VGP-BPS26 sold with certain VAIO E Series personal computers or installed in some VAIO computers as replacement parts during repair.


Model numbers of the custom ordered VAIO personal computers that may have come with an affected battery pack at time of purchase:



Model series (or model number) beginning with the following letters and numbers that may have been equipped with an affected battery pack during repair:

The model is listed on a sticker on the bottom of the laptop (see Images on the right).

Consumers should go to Sony's website and input the part number and serial number of the battery pack to verify whether their personal computers are affected by this recall.

Hazard identified

The battery packs can overheat, posing a potential burn or fire hazard.

As of January 26, 2017 the company has no reports of the battery packs overheating in Canada and no reports of injuries.

Number sold

21 VAIO personal computers sold in Canada were equipped with the affected battery packs. An additional 8 VAIO personal computers that may have been equipped with the affected battery packs were distributed in Canada.

Approximately 352 units of the battery packs were used in personal computers during repair, as replacement parts on a worldwide basis. The number of personal computers in Canada with affected battery packs used as replacement parts is unknown.

Time period sold

The recalled products were sold in Canada from May 2012 through until approximately November 2013.

Place of origin

The Panasonic battery pack and the VAIO units were manufactured in China.



Sony of Canada Limited





Panasonic Corporation



Images (select thumbnail to enlarge - opens in a new window)

What you should do

If your VAIO personal computer contains an affected battery pack, you should immediately turn off the computer and remove the battery pack following the instructions on Sony's website. You may continue to use your VAIO personal computer by plugging it into the AC power. If the battery pack is affected, Sony of Canada Limited will send you a replacement battery pack.

For more information, consumers may contact Sony of Canada Limited Customer Service Centre at 1-877-899-SONY (7669) from 9:00 a.m. to 5:00 p.m. ET, Monday through Friday.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.