Quad Lock MAG Battery Pack recalled due to fire hazard
Brand(s)
Summary
Immediately stop using the product and contact Quad Lock for a refund or store credit. Dispose of the product by contacting your municipality for instructions on how to safely transport and dispose of lithium-ion batteries.
Affected products
This recall involves the Quad Lock MAG Battery Pack (QMA-BPK-5000), which is a wireless portable power bank, equipped with chargeable lithium-ion batteries. The battery packs are black and measure approximately 83 mm x 60 mm x 16 mm.
Issue
The battery pack can experience overheating, melting or heat-related deformation posing a fire hazard to consumers.
As of November 1, 2024, the company has received no reports of overheating in Canada, and no reports of injuries. In the United States, the company has received 3 reports of overheating and no reports of injuries.
What you should do
Consumers should immediately stop using the recalled Quad Lock MAG Battery Pack (QMA-BPK-5000) and contact Quad Lock. Consumers should safely dispose of the items in such a way that they cannot be used again. Contact your municipality for instructions on how to safely transport and dispose of lithium-ion batteries. Batteries are considered hazardous waste. Do not place them in household garbage.
For more information, consumers can contact Quad Lock by telephone toll-free at 833-362-9855, from 9 a.m. to 4 p.m. PT Monday through Friday, by email at recall@quadlock.com.au or online.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Quad Lock.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 1,582 units of the affected products were sold in Canada and 13,706 were sold in the United States.
Time Period Sold
The affected products were sold from April 2023 to September 2024.
Place of Origin
Manufactured in China
Details
Importer
Annex Products Pty Ltd d/b/a Quad Lock
South Yarra
Australia
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