Consumer product recall

Prestige Solo, Prestige Excellence and Aerco Esteem Gas Boilers recalled due to risk of carbon monoxide poisoning

Last updated

Summary

Product
Prestige Solo, Prestige Excellence, and Aerco Esteem Condensing Gas Boilers
Issue
Consumer products - Poisoning hazard
What to do

Immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system.

Affected products

This recall involves the Prestige Solo, Prestige Excellence, and Aerco Esteem boilers. These boilers are wall-hung condensing gas boilers housed in a white metal box. The boilers were sold in multiple casing and logo combinations, some of which are pictured above. “Prestige” is printed on the white front panel of the recalled Prestige Solo and Prestige Excellence boilers. “Aerco” is printed on the front of the recalled Esteem boilers. The product’s item code and serial number can be located  on the Boiler Rating Label located on the white front panel, on a panel on the right hand side of the boiler, or behind the boiler front door.

The following products are affected:

Product Name

Item Code

Product Description

Serial Number Range Start

Serial Number Range End

Date of Manufacture

Prestige Solo-PA

PA110

Prestige Solo PA Series

PA044936

PA147874

Dec 2015-Apr 2019

Prestige Solo-PA

PA155

Prestige Solo PA Series

PA045337

PA147522

Dec 2015-Apr 2019

Prestige Solo-PA

PA175

Prestige Solo PA Series

PA044728

PA148532

Dec 2015-Apr 2019

Prestige Solo-PA

PA250

Prestige Solo PA Series

PA044768

PA149487

Dec 2015-Apr 2019

Prestige Solo-PA

PA299

Prestige Solo PA Series

PA045398

PA146746

Dec 2015-Apr 2019

Prestige Solo-PA

PA399

Prestige Solo PA Series

PA045420

PA148752

Dec 2015-Apr 2019

Prestige Solo-PA

PA80

Prestige Solo PA Series

PA044058

PA139939

Dec 2015-Apr 2019

Prestige Solo PT

PT110

Prestige Solo PT Series

PT0000110

PT0053558

Dec 2011-Dec 2015

Prestige Solo PT

PT110

Prestige Solo PT Series

PTA002845

PTA037637

Dec 2011-Dec 2015

Prestige Solo PT

PT110LC

Prestige Solo PT Series

PT0011347

PT0018606

Jan 2012-Dec 2012

Prestige Solo PT

PT110LP

Prestige Solo PT Series

PT0000928

PT0053557

Dec 2011-Dec 2015

Prestige Solo PT

PT110LP

Prestige Solo PT Series

PTA002645

PTA002764

Dec 2011-Dec 2015

Prestige Solo PT

PT175

Prestige Solo PT Series

PT00002849

PT0053776

Dec 2011-Dec 2015

Prestige Solo PT

PT175

Prestige Solo PT Series

PTA003087

PTA037557

Dec 2011-Dec 2015

Prestige Solo PT

PT250

Prestige Solo PT Series

PT0002588

PT0053319

Dec 2011-Dec 2015

Prestige Solo PT

PT250

Prestige Solo PT Series

PTA003207

PTA037467

Dec 2011-Dec 2015

Prestige Solo PT

PT399

Prestige Solo PT Series

PT0005962

PT0052417

Dec 2011-Dec 2015

Prestige Solo PT

PT399

Prestige Solo PT Series

PTA003388

PTA037377

Dec 2011-Dec 2015

Prestige Solo PT

PT399HP

Prestige Solo PT Series

PT0010893

PT0052394

Dec 2011-Dec 2015

Prestige Solo PT

PT399HP

Prestige Solo PT Series

PTA003496

PTA097961

Dec 2011-Dec 2015

Prestige Solo PT

PT60

Prestige Solo PT Series

PT0002188

PT0051954

Dec 2011-Dec 2015

Prestige Solo PT

PT60

Prestige Solo PT Series

PTA002810

PTA008253

Dec 2011-Dec 2015

Prestige Excellence - PTE

PTE110LP

Prestige Excellence PT

PT0001588

PT0053690

Dec 2011-Dec 2015

Prestige Excellence - PTE

PTE110LP

Prestige Excellence PTE

PTE030446

PTE030479

Dec 2011-Dec 2015

Prestige Excellence - PTE

PTE110

Prestige Excellence

PT000568

PT0053624

Dec 2011-Dec 2015

Prestige Excellence - PTE

PTE110

Prestige Excellence PTEA

PTA002889

PTA003086

Dec 2011-Dec 2015

Prestige Excellence - PTE

PTE110

Prestige Excellence PTE

PTE049177

PTE049177

Dec 2011-Dec 2015

Prestige Excellence - PEA

PEA110

Prestige Excellence PEA

PEA078169

PEA143958

Dec 2015-Dec 2019

Aerco Esteem

PT399ES

Aerco Esteem

AE1100

AE1236

Dec 2011-Dec 2015

Aerco Esteem

PT399HP

Aerco Esteem

AE1237

AE1239

Dec 2011-Dec 2015

Issue

The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a risk of serious injury or death.

As of February 21, 2025, the company has received no reports of CO leaks in Canada, and no reports of injuries nor death. In the United States, the company has received 25 reports of CO leaks from the recalled boilers and 2 reports of death due to CO poisoning associated with the recalled boilers.

What you should do

Consumers should immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.

For more information, consumers can contact Triangle Tube by telephone at 1-877-574-5036 from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at productrecall@triangletube.com, or visit the company website at https://triangletube.com/products/product-recall/ or at www.triangletube.com and click on “PRODUCT RECALL” at the bottom of the page for more information.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Triangle Tube.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 7500 units of the affected products were sold in Canada and 60 000 were sold in the United States.

Time Period Sold

The affected products were sold from December 2011 to April 2019.

Place of Origin

Manufactured in Belgium

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer products - Appliances
Companies

Distributor

Triangle Tube / Phase III Co. Inc.

West Deptford, New Jersey

United States

Manufacturer

Burnsen SA

Seneffe

Belguim

Published by
Health Canada
Audience
General public
Identification number
RA-77029

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