Prestige Solo, Prestige Excellence and Aerco Esteem Gas Boilers recalled due to risk of carbon monoxide poisoning
Brand(s)
Summary
Immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system.
Affected products
This recall involves the Prestige Solo, Prestige Excellence, and Aerco Esteem boilers. These boilers are wall-hung condensing gas boilers housed in a white metal box. The boilers were sold in multiple casing and logo combinations, some of which are pictured above. “Prestige” is printed on the white front panel of the recalled Prestige Solo and Prestige Excellence boilers. “Aerco” is printed on the front of the recalled Esteem boilers. The product’s item code and serial number can be located on the Boiler Rating Label located on the white front panel, on a panel on the right hand side of the boiler, or behind the boiler front door.
Product Name |
Item Code |
Product Description |
Serial Number Range Start |
Serial Number Range End |
Date of Manufacture |
---|---|---|---|---|---|
Prestige Solo-PA |
PA110 |
Prestige Solo PA Series |
PA044936 |
PA147874 |
Dec 2015-Apr 2019 |
Prestige Solo-PA |
PA155 |
Prestige Solo PA Series |
PA045337 |
PA147522 |
Dec 2015-Apr 2019 |
Prestige Solo-PA |
PA175 |
Prestige Solo PA Series |
PA044728 |
PA148532 |
Dec 2015-Apr 2019 |
Prestige Solo-PA |
PA250 |
Prestige Solo PA Series |
PA044768 |
PA149487 |
Dec 2015-Apr 2019 |
Prestige Solo-PA |
PA299 |
Prestige Solo PA Series |
PA045398 |
PA146746 |
Dec 2015-Apr 2019 |
Prestige Solo-PA |
PA399 |
Prestige Solo PA Series |
PA045420 |
PA148752 |
Dec 2015-Apr 2019 |
Prestige Solo-PA |
PA80 |
Prestige Solo PA Series |
PA044058 |
PA139939 |
Dec 2015-Apr 2019 |
Prestige Solo PT |
PT110 |
Prestige Solo PT Series |
PT0000110 |
PT0053558 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT110 |
Prestige Solo PT Series |
PTA002845 |
PTA037637 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT110LC |
Prestige Solo PT Series |
PT0011347 |
PT0018606 |
Jan 2012-Dec 2012 |
Prestige Solo PT |
PT110LP |
Prestige Solo PT Series |
PT0000928 |
PT0053557 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT110LP |
Prestige Solo PT Series |
PTA002645 |
PTA002764 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT175 |
Prestige Solo PT Series |
PT00002849 |
PT0053776 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT175 |
Prestige Solo PT Series |
PTA003087 |
PTA037557 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT250 |
Prestige Solo PT Series |
PT0002588 |
PT0053319 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT250 |
Prestige Solo PT Series |
PTA003207 |
PTA037467 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT399 |
Prestige Solo PT Series |
PT0005962 |
PT0052417 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT399 |
Prestige Solo PT Series |
PTA003388 |
PTA037377 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT399HP |
Prestige Solo PT Series |
PT0010893 |
PT0052394 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT399HP |
Prestige Solo PT Series |
PTA003496 |
PTA097961 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT60 |
Prestige Solo PT Series |
PT0002188 |
PT0051954 |
Dec 2011-Dec 2015 |
Prestige Solo PT |
PT60 |
Prestige Solo PT Series |
PTA002810 |
PTA008253 |
Dec 2011-Dec 2015 |
Prestige Excellence - PTE |
PTE110LP |
Prestige Excellence PT |
PT0001588 |
PT0053690 |
Dec 2011-Dec 2015 |
Prestige Excellence - PTE |
PTE110LP |
Prestige Excellence PTE |
PTE030446 |
PTE030479 |
Dec 2011-Dec 2015 |
Prestige Excellence - PTE |
PTE110 |
Prestige Excellence |
PT000568 |
PT0053624 |
Dec 2011-Dec 2015 |
Prestige Excellence - PTE |
PTE110 |
Prestige Excellence PTEA |
PTA002889 |
PTA003086 |
Dec 2011-Dec 2015 |
Prestige Excellence - PTE |
PTE110 |
Prestige Excellence PTE |
PTE049177 |
PTE049177 |
Dec 2011-Dec 2015 |
Prestige Excellence - PEA |
PEA110 |
Prestige Excellence PEA |
PEA078169 |
PEA143958 |
Dec 2015-Dec 2019 |
Aerco Esteem |
PT399ES |
Aerco Esteem |
AE1100 |
AE1236 |
Dec 2011-Dec 2015 |
Aerco Esteem |
PT399HP |
Aerco Esteem |
AE1237 |
AE1239 |
Dec 2011-Dec 2015 |
Issue
The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a risk of serious injury or death.
As of February 21, 2025, the company has received no reports of CO leaks in Canada, and no reports of injuries nor death. In the United States, the company has received 25 reports of CO leaks from the recalled boilers and 2 reports of death due to CO poisoning associated with the recalled boilers.
What you should do
Consumers should immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.
For more information, consumers can contact Triangle Tube by telephone at 1-877-574-5036 from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at productrecall@triangletube.com, or visit the company website at https://triangletube.com/products/product-recall/ or at www.triangletube.com and click on “PRODUCT RECALL” at the bottom of the page for more information.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Triangle Tube.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Related recalls and alerts
Additional information
Background
Number Sold
The company reported that 7500 units of the affected products were sold in Canada and 60 000 were sold in the United States.
Time Period Sold
The affected products were sold from December 2011 to April 2019.
Place of Origin
Manufactured in Belgium
Details
Distributor
Triangle Tube / Phase III Co. Inc.
West Deptford, New Jersey
United States
Manufacturer
Burnsen SA
Seneffe
Belguim
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