Consumer product recall

Prestige Solo, Prestige Excellence and Aerco Esteem Gas Boilers recalled due to risk of carbon monoxide poisoning

Last updated

Summary

Product
Prestige Solo, Prestige Excellence, and Aerco Esteem Condensing Gas Boilers
Issue
Consumer products - Poisoning hazard
What to do

Immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system.

Affected products

This recall involves the Prestige Solo, Prestige Excellence, and Aerco Esteem boilers. These boilers are wall-hung condensing gas boilers housed in a white metal box. The boilers were sold in multiple casing and logo combinations, some of which are pictured above. “Prestige” is printed on the white front panel of the recalled Prestige Solo and Prestige Excellence boilers. “Aerco” is printed on the front of the recalled Esteem boilers. The product’s item code and serial number can be located  on the Boiler Rating Label located on the white front panel, on a panel on the right hand side of the boiler, or behind the boiler front door.

The following products are affected:
Product Name Item Code Product Description Serial Number Range Start Serial Number Range End Date of Manufacture
Prestige Solo-PA PA110 Prestige Solo PA Series PA044936 PA147874 Dec 2015-Apr 2019
Prestige Solo-PA PA155 Prestige Solo PA Series PA045337 PA147522 Dec 2015-Apr 2019
Prestige Solo-PA PA175 Prestige Solo PA Series PA044728 PA148532 Dec 2015-Apr 2019
Prestige Solo-PA PA250 Prestige Solo PA Series PA044768 PA149487 Dec 2015-Apr 2019
Prestige Solo-PA PA299 Prestige Solo PA Series PA045398 PA146746 Dec 2015-Apr 2019
Prestige Solo-PA PA399 Prestige Solo PA Series PA045420 PA148752 Dec 2015-Apr 2019
Prestige Solo-PA PA80 Prestige Solo PA Series PA044058 PA139939 Dec 2015-Apr 2019
Prestige Solo PT PT110 Prestige Solo PT Series PT0000110 PT0053558 Dec 2011-Dec 2015
Prestige Solo PT PT110 Prestige Solo PT Series PTA002845 PTA037637 Dec 2011-Dec 2015
Prestige Solo PT PT110LC Prestige Solo PT Series PT0011347 PT0018606 Jan 2012-Dec 2012
Prestige Solo PT PT110LP Prestige Solo PT Series PT0000928 PT0053557 Dec 2011-Dec 2015
Prestige Solo PT PT110LP Prestige Solo PT Series PTA002645 PTA002764 Dec 2011-Dec 2015
Prestige Solo PT PT175 Prestige Solo PT Series PT00002849 PT0053776 Dec 2011-Dec 2015
Prestige Solo PT PT175 Prestige Solo PT Series PTA003087 PTA037557 Dec 2011-Dec 2015
Prestige Solo PT PT250 Prestige Solo PT Series PT0002588 PT0053319 Dec 2011-Dec 2015
Prestige Solo PT PT250 Prestige Solo PT Series PTA003207 PTA037467 Dec 2011-Dec 2015
Prestige Solo PT PT399 Prestige Solo PT Series PT0005962 PT0052417 Dec 2011-Dec 2015
Prestige Solo PT PT399 Prestige Solo PT Series PTA003388 PTA037377 Dec 2011-Dec 2015
Prestige Solo PT PT399HP Prestige Solo PT Series PT0010893 PT0052394 Dec 2011-Dec 2015
Prestige Solo PT PT399HP Prestige Solo PT Series PTA003496 PTA097961 Dec 2011-Dec 2015
Prestige Solo PT PT60 Prestige Solo PT Series PT0002188 PT0051954 Dec 2011-Dec 2015
Prestige Solo PT PT60 Prestige Solo PT Series PTA002810 PTA008253 Dec 2011-Dec 2015
Prestige Excellence - PTE PTE110LP Prestige Excellence PT PT0001588 PT0053690 Dec 2011-Dec 2015
Prestige Excellence - PTE PTE110LP Prestige Excellence PTE PTE030446 PTE030479 Dec 2011-Dec 2015
Prestige Excellence - PTE PTE110 Prestige Excellence PT000568 PT0053624 Dec 2011-Dec 2015
Prestige Excellence - PTE PTE110 Prestige Excellence PTEA PTA002889 PTA003086 Dec 2011-Dec 2015
Prestige Excellence - PTE PTE110 Prestige Excellence PTE PTE049177 PTE049177 Dec 2011-Dec 2015
Prestige Excellence - PEA PEA110 Prestige Excellence PEA PEA078169 PEA143958 Dec 2015-Dec 2019
Aerco Esteem PT399ES Aerco Esteem AE1100 AE1236 Dec 2011-Dec 2015
Aerco Esteem PT399HP Aerco Esteem AE1237 AE1239 Dec 2011-Dec 2015

Issue

The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a risk of serious injury or death.

As of February 21, 2025, the company has received no reports of CO leaks in Canada, and no reports of injuries nor death. In the United States, the company has received 25 reports of CO leaks from the recalled boilers and 2 reports of death due to CO poisoning associated with the recalled boilers.

What you should do

Consumers should immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.

For more information, consumers can contact Triangle Tube by telephone at 1-877-574-5036 from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at productrecall@triangletube.com, or visit the company website at https://triangletube.com/products/product-recall/ or at www.triangletube.com and click on “PRODUCT RECALL” at the bottom of the page for more information.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Triangle Tube.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 7500 units of the affected products were sold in Canada and 60 000 were sold in the United States.

Time Period Sold

The affected products were sold from December 2011 to April 2019.

Place of Origin

Manufactured in Belgium

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer products - Appliances
Companies

Distributor

Triangle Tube / Phase III Co. Inc.

West Deptford, New Jersey

United States

Manufacturer

Burnsen SA

Seneffe

Belguim

Published by
Health Canada
Audience
General public
Identification number
RA-77029

Get notified

Receive notifications for new and updated recalls and alerts by category.

Subscribe