Consumer product recall

President's Choice® Cordless Electric Kettle recalled due to Burn Hazard

Starting date:
July 23, 2020
Posting date:
July 23, 2020
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Burn Hazard
General Public
Identification number:

Last updated:


  • Product:
    President's Choice® Cordless Glass Electric Kettle.
  • Issue:
    The handle of the kettle could detach from the body causing hot contents to spill, posing a burn hazard. 
  • What to do:
    Immediately stop using the recalled tea kettles and contact President's Choice®  for a full refund if proof of purchase is available.

Affected products

President's Choice® Cordless Glass Electric Kettle

Product description

This recall involves select PC® Cordless Glass Electric Kettle, 1.7L with the UPC 058703098701 and model number PC 3718. Only the following date codes are affected by this recall: 3218, 1218, 3917, and 1718.

Hazard identified

The handle on the kettle can loosen and separate from the body causing hot contents to spill, posing a burn hazard.

As of July 21, 2020, the company has received 4 reports of the handle detaching from the body in Canada, resulting in 4 reports of minor burn injuries.

Number sold

The company reported that 16,188 units of the affected products were sold in Canada.

Time period sold

The affected products were sold from January 2018 to July 2020. 

Place of origin

Manufactured in China



Loblaws Companies Limited





Nexus Sorcing HK Ltd (Formula Brands)

Richmond Hill



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What you should do

Consumers should immediately stop using the product and return the product to any President's Choice® store for a full refund if proof of purchase is available.

For more information, consumers may contact President's Choice® customer service at 1-888-495-5111 Monday to Friday between 8:30 a.m. to 5:00 p.m. EST, or visit the company's website.


Loblaw banner stores:


Ontario Fortinos®, Independent®, Loblaws®, Real Canadian Superstore®, No Frills®, Valu-Mart®, Zehrs®  Shoppers Drug Mart®, and affiliated independent stores.
Atlantic Atlantic Superstore®, Dominion®, Independent®, Shoppers Drug Mart®, and affiliated independent stores.
Québec Axep®, Maxi®, Provigo® , Intermarché®, Pharmaprix® and affiliated independent stores. 
West Extra Foods®, Real Canadian Superstore®, Wholesale Club® , No Frills®, Independent®, Shoppers Drug Mart® and affiliated independent stores.  

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.


This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.