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Consumer product recall

PNY Technologies Inc. recalls Portable Lithium Polymer Battery Pack

Starting date:
November 12, 2015
Posting date:
November 12, 2015
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and PNY Technologies Inc.

Affected products

Portable Lithium Polymer Battery Packs

Product description

This recall involves portable lithium polymer battery packs with model number T10400. The affected product is a black or grey handheld rectangular battery pack that measures 10 x 7 x 2 centimeters and has two USB outputs and four blue LED lights.  PNY is written along the bottom of the front of the battery packs.  All date codes are included in the recall. 

Hazard identified

The batteries can overheat and vent flames, posing fire and burn hazards.

Neither Health Canada nor PNY Technologies Inc. has received any reports of consumer incidents or injuries related to the use of these battery packs in Canada.

PNY Technologies Inc. has received one report of the product venting with flame from a consumer in the United States.

Number sold

Approximately 800 units of the recalled products were sold in Canada and approximately 56,000 units were sold in the United States.

Time period sold

Products were sold from January 2014 to August 2015 at Best Buy Canada and its former subsidiary, Future Shop.

Place of origin

Manufactured in China.


PNY Technologies Inc.
New Jersey

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the affected product and contact PNY Technologies Inc. directly to obtain a free replacement rechargeable battery.

Consumers may contact PNY Technologies Inc. toll free at 1-888-316-1194 from 9:00 a.m. to 8:00 p.m. EST, Monday through Friday, by e-mail or by visiting the firm's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.