Consumer product recall

Pickens Flip Up Towel Grab Bar recalled due to fall and injury hazards

Starting date:
May 5, 2021
Posting date:
May 5, 2021
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Fall Hazard, Product Safety
General Public
Identification number:

Last updated:


  • Product:
    Pickens Flip Up Towel Grab Bar
  • Issue:
    The product can break if the towel bar is used to provide bodily support, posing fall and injury hazards.
  • What to do:
    Immediately stop using the recalled Pickens Flip Up Towel Grab Bar and contact Signature Hardware for a refund or a free replacement product.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Clawfoot Supply, LLC d.b.a. Signature Hardware

Affected products

Pickens Flip Up Towel Grab Bar

Product description

This recall involves the Pickens Flip Up Towel Grab Bar, which has a straight bar designed for hanging towels and a curved grab bar designed for bodily support. The towel bar can be folded up vertically when not in use. The product was sold in brushed stainless steel and polished stainless-steel finishes.

The SKU number 920115 is printed on product purchase receipts and email order confirmations.

Hazard identified

The product can break if the towel bar is used to provide bodily support, posing potential fall and injury hazards.

As of April 14, 2021, the company has received 1 report of the product breaking, and no reports of injury. In the United States, the company has received 12 reports of the product breaking, and 2 of those resulted in falls without injury.

Number sold

The company reported that 5 units of the affected products were sold in Canada and 250 were sold in the United States.

Time period sold

The affected products were sold from July, 2014 to June, 2020.

Place of origin

Manufactured in China.



Clawfoot Supply, LLC d/b/a Signature Hardware




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What you should do

Consumers should immediately stop using the recalled product and contact Signature Hardware to arrange for refund or a free replacement product. 

For more information, consumers may contact Signature Hardware toll-free at 1-888-520-0167 from 8 a.m. to 7 p.m. ET Monday through Friday or via email at or visit the firm's website.

Consumers may view the release by the US CPSC on the Commission's website

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.