Health product recall

Patient Information Center IX

Last updated

Summary

Product
Patient Information Center IX
Issue
Medical devices - Device compatibility
What to do

Contact the manufacturer if you require additional information.

Affected products

Affected products

Lot or serial number

Model or catalogue number

Patient Information Center IX

6U1T-75JN-Y

4.5

Patient Information Center IX

332M-47P7-Y

4.5

Patient Information Center IX

637V-7BG9-W

4.5

Patient Information Center IX

0021-1DNN-P

4.5

Issue

Philips has become aware of a potential safety issue concerning PIC IX 4.5.0 default mobile event notification filters change.
In November 2025, it was identified internally and investigated in STICR 1351302 that the recent PIC IX 4.5.0 SW patch (released 28 Oct2025 - reference EC 2917-2024-10-28782) modifies mobile event notification filter settings without providing any indication to the user when upgrading the system.

Additional information

Details
Original published date:
Alert / recall type
Health product recall
Category
Health products - Medical devices - General hospital and personal use
Companies
Philips Medizin Systeme Boblingen Gmbh
Hewlett-Packard Strasse 2, Boblingen, Germany, 71034
Published by
Health Canada
Audience
General public
Healthcare
Industry
Recall class
Type II
Recall date
Identification number
RA-81443

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