Health product recall

Patient Information Center iX

Last updated

Summary

Product
Patient Information Center iX
Issue
Medical devices - Performance
What to do

Contact the manufacturer if you require additional information. 

Audience
Healthcare

Affected products

Affected products

Lot or serial number

Model or catalog number

Patient Information Center iX

Not applicable.

VERSION 4.0
VERSION 4.1

Issue

It was found that the care assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when ios device screens were locked with a passcode. The issue occurred on devices running IOS 15, 16 and 17 as well as multiple versions of iPhones. The care assist mobile application is not intended to replace the patient's primary alarming system. If users rely on the care assist application as their primary event notification alarming system, the failure of custom ringtones could result in a delay in treatment for patients experiencing a change in clinical condition.

Recall Start Date: March 6, 2024

 

Additional information

Details
Original published date:
Alert / recall type
Health product recall
Category
Health products - Medical devices - General hospital and personal use
Companies

Philips Medizin Systeme Boblingen Gmbh

Hewlett-Packard Strasse 2, Boblingen, Germany, 71034

Published by
Health Canada
Audience
Healthcare
Recall class
Type II
Identification number
RA-75241

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