Consumer product recall

Panasonic Canada recalls Panasonic LCD Hospitality Televisions with Swivel Stand

Starting date:
January 18, 2018
Posting date:
January 18, 2018
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), Panasonic Canada and Panasonic US

Affected products

Panasonic Hospitality Display LCD Television with Swivel Stand

Product description

This recall involves Panasonic 55-inch LCD flat screen television displays sold with a tabletop swivel stand intended for use in hotels, government buildings and schools.  The televisions are black, with "Panasonic" printed on the front.  The affected model numbers are TH-55LRU50 and TH-55LRU50N. The model number is printed on a tag located in the center of the back of the television. The swivel stand is a glossy black color and measures 50.5 inches long by 32 inches tall by 11.1 inches deep (128 cm x 81 cm x 28 cm).  There is a label on the front underside of the base as well as a number etched into the metal.

Hazard identified

Repeated swivelling of the television in the stand may result in a widening of the plastic holes at the location of the mounting screws, which may result in the television falling and causing injury or property damage.

As of January 11, 2018, Panasonic Canada and Panasonic US have received no reports of injury or property damage as a result of the television pedestal failing.

Number sold

Approximately 76 units of model TH-55LRU50 and 52 units of model TH-55LRU50N were sold in Canada, and approximately 755 units of model TH-55LRU50 were sold in the United States.

Time period sold

The affected products were sold from August 2012 to March 2015 in Canada, and from July 2012 to March 2014 in the United States.

Place of origin

Manufactured in Mexico.



Panasonic Canada Inc.





Panasonic AVC Networks de B.C., S.A. de C.V


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What you should do

Consumers should immediately stop using the Hospitality 55-inch LCD Television on the swivel stand and contact Panasonic Canada to arrange for a service technician to install a reinforcement kit (if pedestal mounted).

For more information, consumers may contact Panasonic Canada by telephone at 1-855-639-9717 from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday or by email.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.