Consumer product recall

Ortovox Canada recalls Ortovox 3+ Avalanche Transceivers

Starting date:
July 10, 2018
Posting date:
July 10, 2018
Type of communication:
Consumer Product Recall
Sports/Fitness, Electronics
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Ortovox Canada Ltd.

Affected products

Ortovox 3+ Avalanche Transceivers running software version 2.1

Product description

This recall involves the Ortovox 3+ Avalanche Transceivers in blue, green and black with software version 2.1. The following model numbers are affected: 1137000001, 1137000002 and 1137000006.

The recalled product may also be identified by UPC 4250091798461.   

Hazard identified

The recalled products may have a temporary disruption of the transmission function due to a software error. This may cause a delay in the search and rescue process of users.

As of June 27th, 2018, the company has received no reports of incidents or injuries in Canada or in the United States.

Number sold

Approximately 6,990 units of the affected products were sold in Canada and 19,365 were sold in the United States at outdoor specialty stores, ski shops, direct to avalanche professionals, search and rescue personnel and mountain guides.

Time period sold

The recalled products were sold from October 2010 to April 2018.

Place of origin

Manufactured in Germany.


Ortovox Canada Ltd.
Ortovox Sportartikel GmbH

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What you should do

Consumers should immediately stop using the recalled transceivers and return them to Ortovox for a free repair, including free shipping. The instructions may be found in English and in French.

For more information, consumers may contact Ortovox Canada by telephone at (403) 283-8944, from 10:00 a.m. to 5:00 p.m. MST, Monday to Friday or by email

Consumers may view the release by the US CPSC on the Commission’s website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.