NY Thermal Inc. (NTI) recalls Trinity Tft Gas-Fired Hot Water Boilers
- Starting date:
- May 15, 2018
- Posting date:
- May 15, 2018
- Type of communication:
- Consumer Product Recall
- Household Items, Appliances
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and NY Thermal Inc. (NTI).
NTI Trinity Tft Gas-Fired Hot Water Boilers
This recall involves 10 models (see table below) of NTI Trinity Tft Gas-Fired Hot Water Boilers.
Deterioration of the grommet seal in certain excessively used and/or improperly installed NTI boilers could potentially permit the escape of low levels of carbon monoxide.
As of April 30, 2018, the company has received 2 reports of grommet seal deterioration in Canada, and in one of those cases there was a report of a low level emission of carbon monoxide but no reports of injuries. In the United States, the company has received 1 report of Grommet seal deterioration, and no reports of injuries.
Approximately 7359 units of the affected products were sold in Canada and approximately 16,000 were sold in the United States.
Time period sold
The affected products were sold in Canada and the United States from October 7, 2011 to January 24, 2018.
Place of origin
Manufactured in Canada.
10 Jupiter Ln.
NY Thermal Inc.
30 Stonegate Dr.
What you should do
Consumers should immediately stop using the recalled boilers and contact their installer to have an upgrade kit installed. The upgrade kit will need to be installed by certified installers. The company will pay the installer to complete the upgrade. The upgrade is estimated to take approximately 10 minutes, and does not require the disconnection of the exhaust venting, gas or water lines.
For additional information, consumers may contact NTI toll-free at 1-800-688-2575 from 7:00 AM to 7:00 PM EST Monday through Friday, or through the company's website.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.