Consumer product recall

NY Thermal Inc. (NTI) recalls Trinity Tft Gas-Fired Hot Water Boilers

Starting date:
May 15, 2018
Posting date:
May 15, 2018
Type of communication:
Consumer Product Recall
Household Items, Appliances
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and NY Thermal Inc. (NTI).

Affected products

NTI Trinity Tft Gas-Fired Hot Water Boilers

Product description

This recall involves 10 models (see table below) of NTI Trinity Tft Gas-Fired Hot Water Boilers.

The Serial Numbers range from 1000 to 115541.
Model UPC
Tft60 628233731005
Tft85 628233731036
Tft110 628233731067
Tft155 628233731098
Tft155 628233731128
Tft200 628233731159
Tft250 628233731180
Tft300 628233731210
Tft340 628233733467
Tft399 628233731241

Hazard identified

Deterioration of the grommet seal in certain excessively used and/or improperly installed NTI boilers could potentially permit the escape of low levels of carbon monoxide.

As of April 30, 2018, the company has received 2 reports of grommet seal deterioration in Canada, and in one of those cases there was a report of a low level emission of carbon monoxide but no reports of injuries. In the United States, the company has received 1 report of Grommet seal deterioration, and no reports of injuries.

Number sold

Approximately 7359 units of the affected products were sold in Canada and approximately 16,000 were sold in the United States.

Time period sold

The affected products were sold in Canada and the United States from October 7, 2011 to January 24, 2018.

Place of origin

Manufactured in Canada.


10 Jupiter Ln.
New York
NY Thermal Inc.
30 Stonegate Dr.
Saint John
New Brunswick

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What you should do

Consumers should immediately stop using the recalled boilers and contact their installer to have an upgrade kit installed. The upgrade kit will need to be installed by certified installers. The company will pay the installer to complete the upgrade. The upgrade is estimated to take approximately 10 minutes, and does not require the disconnection of the exhaust venting, gas or water lines.

For additional information, consumers may contact NTI toll-free at 1-800-688-2575 from 7:00 AM to 7:00 PM EST Monday through Friday, or through the company's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.