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Consumer product recall

NVIDIA recalls SHIELD Tablet Computers

Starting date:
July 31, 2015
Posting date:
July 31, 2015
Type of communication:
Consumer Product Recall
Tools and Electrical Products
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and NVIDIA

Affected products

NVIDIA SHIELD Tablet Computers

Product description

This recall involves NVIDIA SHIELD tablet computers with 8-inch touch screens. Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. NVIDIA and the model and serial numbers are etched on the left side edge of the tablet computer. The SHIELD logo is on the back of the tablets.

Hazard identified

The battery inside the tablet computer can overheat, posing a potential fire hazard.

Health Canada has not received any reports of consumer incidents or injuries related to the use of these tablet computers in Canada.

NVIDIA has received one report in Canada of a battery overheating, and four reports of batteries overheating from consumers in the United States, including two reports of damage to flooring.

Number sold

Approximately 5000 units of the recalled tablets were sold in Canada and 83,000 were distributed in the United States.

Time period sold

The recalled product was sold from July 2014 to May 2015 in Canada and from July 2014 to July 2015 in the United States.

Place of origin

Manufactured in China


NVIDIA Corporation
Santa Clara
D&H Canada ULC

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What you should do

Consumers should immediately stop using the tablets and contact NVIDIA for instructions on receiving a replacement tablet.

Consumers may contact NVIDIA toll free at 1-888-943-4196 from 8:00 a.m. to 5:00 p.m. PT, Monday through Friday or on the firm's website and click on "NVIDIA Tablet Recall Program" at the bottom center of the page in green letters.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website . You can visit this site for more information on other international consumer product recalls.