Consumer product recall

Neo-Image Candlelight Ltd recalls Thermoglow Stem Wick Chafing fuel & Thermoglow Methanol Gel Chafing Fuel

Starting date:
August 14, 2018
Posting date:
August 14, 2018
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Affected products

Thermoglow 2hr & 4Hr Stem Wick Chafing fuel and Thermoglow 2.5Hr Methanol Gel Chafing Fuel.

Product description

This recall involves the following products bearing the lot codes listed below. Products with lot codes not listed below are not affected by the recall. Lot codes can be located on the top of the product as shown on image below.

The following products are included in the recall:
Product name Item number UPC Lot #
Thermoglow 2hr Stem Wick chafing fuel 00622 069998006227

7000005622, 7000006151

Thermoglow 4hr Stem Wick chafing fuel 00624 069998006241 7000005488, 7000005522, 7000005814, 7000005867, 7000005903, 7000005904, 7000006151, 7000006189, 7000006304, 7000006344, 7000006382, 7000006523, 7000006612, 7000006613, 7000006614, 7000006815, 7000006842, 7000006868, 7000006998
Thermoglow 2.5hr Methanol Gel chafing fuel 00872 069998008726 7000005488, 7000005522, 7000005576, 7000005591, 7000005622, 7000005648, 7000005685, 7000005747, 7000005758, 7000005814, 7000005867, 7000005903, 7000005904, 7000005957, 7000005958, 7000006091, 7000006136, 7000006151, 7000006189, 7000006304, 7000006343, 7000006344, 7000006382, 7000006427, 7000006523, 7000006612, 7000006613, 7000006614, 7000006815, 7000006842, 7000006868, 7000006869, 7000006907, 7000006908, 7000006998, 7000007020, 7000007054, 7000007101


Hazard identified

The recalled products do not have proper hazard labelling as required by the Consumer Chemicals and Containers Regulations, 2001 under the Canada Consumer Product Safety Act. Improper labelling could result in unintentional exposure to these products and lead to serious illness, injury or death.

As of August 7, 2018, the company has not received any reports of consumer incidents or injuries related to the use of these products in Canada.

Number sold

Approximately 1543 units of the affected products were sold in Canada.

Time period sold

The recalled products were sold from June 2014 to August 2018 at various retailers.

Place of origin

Manufactured in United Arab Emirates.



Neo-Image Candlelight Limited

1331 Blundell Rd.






Diamond Line FZE



PO BOX 33084

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should discontinue use and contact Neo-Image Candlelight Limited directly to arrange for return, refund or replacement of the items.

For more information consumers may contact Neo-Image Candlelight Limited by telephone at 905-273-3020 between 8:00 am to 4:00pm. Monday to Friday and by email.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.