Consumer product recall

Method Gel Hand Wash, Sweet Water (354 ml) recalled due to microbial contamination

Starting date:
November 18, 2020
Posting date:
November 18, 2020
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Last updated:


  • Product:
    Method Gel Hand Wash, Sweet Water (354 ml).
  • Issue:
    Some of the products within the recalled lot are contaminated with the microorganism Pseudomonas aeruginosa.
  • What to do:
    Consumers should immediately stop using the recalled product and visit the company's website to determine how to obtain a refund, and dispose of the affected product.

Affected products

Method Gel Hand Wash, Sweet Water (354 ml)

Product description

This recall involves the Method Gel Hand Wash, Sweet Water (354 ml) product. The UPC code is located on the back of the label. The recalled product can also be identified by entering the lot code located on the bottom of the bottle through the Method recovery website,

The following products are included in this recall:
Item UPC  Lot Code Brand name (appearing on front of label)
817939000342 Go to or call 800-497-7013 Method Gel Hand Wash, sweet water® fragrance (354 ml) 

Hazard identified

The recalled products may have the presence of the microorganism Pseudomonas aeruginosa. Pseudomonas aeruginosa poses little medical risk to healthy individuals. Individuals with certain health problems or compromised immune systems are at an increased risk of infection if they use the contaminated product.

As of November 10, 2020, the company has received no reports of incidents or injuries in Canada.

Number sold

The company reported that 894 units of the affected product were sold in Canada.

Time period sold

The affected products were sold in mid-October 2020 through end of October 2020.

Place of origin

Manufactured in USA



Method Products, pbc

San Francisco



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What you should do

Consumers should immediately stop using the recalled product and go to www.methodhsrecovery.comthe or call 800-497-7013 to determine whether they have the affected product, learn how to receive a refund for the affected product and how to dispose of it. Consumers can identify the affected product by looking for the specific lot code found on the bottom of the bottle and entering it and the UPC in Method Products, pbc product checker on

For more information, consumers can contact Method Products, pbc at 800-497-7013 from Monday to Friday 8:00am to 5:00pm Central Time.

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.