Consumer product recall

Medline Canada, Corp. recalls Remedy Essentials Foaming Cleanser

Starting date:
April 17, 2018
Posting date:
April 17, 2018
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Microbial Hazard
General Public
Identification number:

Affected products

Remedy Essentials Foaming Cleanser

Product description

This recall involves two lots of Remedy Essentials Foaming Cleanser. The affected products are in white 8 fl. oz. (236mL) bottles with a blue and green label. The lot numbers can be found at the bottom of the bottle.

The following product lot numbers are included in this recall:
Product Name Product Code Lot Numbers
Remedy Essentials Foaming Cleanser MSC092FBC08 M05703

Hazard identified

The affected product is contaminated with the bacteria Burkolderia cepacia. Burkolderia cepacia can pose a risk of infections to consumers, especially those with weakened immune systems.

As of April 17, 2018, the company has received no reports of incidents or infections in Canada.

Number sold

Approximately 10,000 units of the affected products were sold in Canada.

Time period sold

The affected products were sold from August 2017 to March 2018.

Place of origin

Manufactured in the United States.


Medline Industries, Inc.
Medline Canada, Corp.

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What you should do

Consumers should immediately stop using the recalled products and return the product to Medline Canada.

For additional information, consumers may contact Medline Canada by email or by telephone toll-free at 1-800-396-6996 Monday through Friday between 7 a.m. to 7 p.m. CST.

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.