Consumer product recall

Lorex Technology, Inc. recalls Lorex Care "N" Share video baby monitors

Starting date:
July 21, 2016
Posting date:
July 21, 2016
Type of communication:
Consumer Product Recall
Children's Products, Electronics
Source of recall:
Health Canada
Burn Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Lorex Technology Inc.

Affected products

Lorex Care "N" Share video baby monitors

Product description

This recall involves the Lorex Care "N" Share video baby monitors with the model numbers:  WL3520, WL4320 or WL3401 on the back panel sticker of the monitor. The monitors have a white plastic back and either a white or black border. The monitors contain a blue lithium polymer battery. "LOREX" or "The Lorex Baby" is printed below the monitor screen.

This recall involves monitors with the model numbers listed above that allow a parent to watch a location (such as a baby's crib) remotely.  The monitors range in size from 8.9 centimetres to 10.9 centimetres (3.5" to 4.3").

The affected baby monitors were sold alone or in bundles with other components such as cameras.

Hazard identified

Batteries in the affected monitors may overheat, swell, and expand, causing the battery cover to open or detach, posing a burn hazard.

Health Canada has not received any reports of consumer incidents or injuries to Canadians related to the use of these baby monitors in Canada.

Lorex Technology, Inc. has received a combined 488 reports from the U.S. and Canada of batteries overheating and expanding. Approximately 140 of those reports involved swelling of the battery pack causing the monitor battery covers to forcefully open or come off.

Number sold

Approximately 8,000 units of the affected monitors were sold at various retailers across Canada and online. Approximately 26,000 units of the affected monitors were sold at various retailers across the United States and online.

Time period sold

The affected monitors were sold in Canada and the United States from May 2013 to April 2016.

Place of origin

Manufactured in China.



RDI Technology (Shenzhen) Co., Ltd.





FLIR Commercial Systems Inc.





Lorex Technology Inc.




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What you should do

Customers should immediately stop using the affected Lorex Care "N" Share video baby monitors and should contact Lorex Technology, Inc. for instructions for receiving a full refund.

For more information, consumers can contact Lorex Technology, Inc. by telephone toll-free at 1-844-265-7388 from Monday to Friday between 9 a.m. and 5 p.m. ET, or visit Lorex's website and click on "Product Recalls".

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.