Consumer product recall

Lexmark specialty printers recalled due to fire hazard

Brand(s)
Last updated

Summary

Product
Lexmark specialty printers
Issue
Consumer products - Fire hazard
What to do

Immediately stop using the recalled products and contact Lexmark to receive a free repair part.

Affected products

This recall involves Lexmark specialty printers, model numbers MS725dvn and MX725adve. The printers are white on the front, black on the top and sides and can be identified by the model number on the top cover/door.

Issue

A metal part inside the printers may dislodge, posing a fire hazard.

As of December 12, 2024, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received 2 reports of overheating including one reported fire, and no reports of injuries.

What you should do

Consumers should immediately stop using the recalled printers and contact Lexmark to receive a free repair part.

For more information, consumers can contact Lexmark by telephone at 1-866-470-1574, from 9:00 a.m. to 9:00 p.m. ET, Monday through Friday, by email at safety@lexmark.com, or online at www.lexmark.com/recall or www.lexmark.com and click on “Recall” at the bottom of the page for more information.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Lexmark.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 4,096 units of the affected products were sold in Canada and 43,500 units were sold in the United States.

Time Period Sold

The affected products were sold from June 2018 to November 2024.

Place of Origin

Manufactured in China and Mexico

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer products - Electronics
Companies

Importer

Lexmark Canada Inc.

Thornhill, Ontario

Canada

Distributor

Lexmark International, Inc.

Lexington, Kentucky

United States

Published by
Health Canada
Audience
General public
Identification number
RA-76797

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