Consumer product recall

Lenox 2.5 Quart Tea Kettles by Continuum recalled due to Burn Hazard

Starting date:
May 7, 2020
Posting date:
May 7, 2020
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Burn Hazard
General Public
Identification number:

Last updated: 2020-05-20


  • Product:
    Lenox 2.5 Quart Tea Kettles by Continuum.
  • Issue:
    The tea kettles can expel hot water during use, posing a burn hazard.
  • What to do:
    Immediately stop using the recalled tea kettles and contact Continuum for a full refund if proof of purchase is available.

Affected products

Lenox 2.5 Quart Tea Kettles

Product description

This recall involves Continuum's Lenox-branded 2.5 Quart Whistling Stainless Steel Tea Kettle with a three layered bottom. The tea kettles were sold in a variety of colours, including blue, red, silver, and gold.

They have a stainless steel flat bottom that measures approximately 7" in diameter and has a bent edge that extends approximately 1" beyond the flat portion of the bottom. The brand name Lenox is written on the sides and the bottom of the kettle.

Hazard identified

The tea kettles can expel hot water during use, posing a burn hazard to consumers.

As of May 4, 2020, the company has received no reports of incidents or injuries in Canada.

Number sold

Approximately 1,640 units of the affected products were sold at HomeSense, Marshalls, and Winners in Canada.

Time period sold

The affected products were sold from November 2017 to February 2018.

Place of origin

Manufactured in China.



Continuum Sales & Marketing Corp.

Port Washington

New York


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What you should do

Consumers should immediately stop using the affected tea kettles and contact Continuum for a full refund if proof of purchase is available.   If not, consumers will be entitled to a refund of $29.99 USD.

For more information, consumers may contact the company’s customer service by telephone tole free at 1-800-669-6385 between 10:00 am and 4:00 pm ET Monday through Friday or online at and click on Recall Information.

Please note that the Canada Consumer Product Safety Act prohibits recalled products that pose a danger to human health or safety from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents or concerns related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.