Consumer product recall

LENNOX ductless single-zone and multi-zone heat pumps recalled due to fire hazard

Starting date:
February 27, 2020
Posting date:
February 27, 2020
Type of communication:
Consumer Product Recall
Household Items, Tools and Electrical Products
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Last updated: 2020-04-06


  • Product:
    LENNOX ductless single-zone and multi-zone heat pumps
  • Issue:
    The fan motor can fail and overheat, which may pose a fire hazard.
  • What to do:
    Monitor affected units while they are being operated and contact installing servicer, dealer or contractor for a free replacement.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Lennox Industries (CANADA) ULC

Affected products

LENNOX ductless single-zone and multi-zone heat pumps

Product description

This recall involves the ductless, mini-split single zone and multi zone heat pump units installed outdoors. 

The following heat pumps are included in the recall:
Product Model Number
Multi-zone heat pump MPA018S4M
Single-zone heat pump MPA048S4S
Multi-zone heat pump MPA048S4M

Hazard identified

The affected heat pumps can fail and overheat, which may pose a fire hazard.

As of February 11, 2020, the company has received 3 reports in Canada, and with no reports of injuries. In the United States, the company has received no report of injuries or incidents.

Number sold

Approximately 377 units of the affected product were sold in Canada and approximately 1,650 were sold in the United States.

Time period sold

The affected products were sold from January 2016 to November 2019.

Place of origin

Manufactured in China.



Lennox Industries (Canada) ULC




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What you should do

Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free outdoor replacement. While awaiting replacement, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 61 cm (24 inches) away from the recalled units.

Consumers with an affected heat pump unit may call Lennox Industries at 1-800-527-3506 between 8 a.m. to 5 p.m. CST Monday through Friday or by clicking on the Recall Notice posting on the landing page of or by visiting

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.