LENNOX ductless single-zone and multi-zone heat pumps recalled due to fire hazard
- Starting date:
- February 27, 2020
- Posting date:
- February 27, 2020
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Household Items, Tools and Electrical Products
- Source of recall:
- Health Canada
- Issue:
- Fire Hazard
- Audience:
- General Public
- Identification number:
- RA-72035
Last updated: 2020-04-06
Summary
-
Product:
LENNOX ductless single-zone and multi-zone heat pumps -
Issue:
The fan motor can fail and overheat, which may pose a fire hazard. -
What to do:
Monitor affected units while they are being operated and contact installing servicer, dealer or contractor for a free replacement.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Lennox Industries (CANADA) ULC
Affected products
LENNOX ductless single-zone and multi-zone heat pumps
Product description
This recall involves the ductless, mini-split single zone and multi zone heat pump units installed outdoors.
| Product | Model Number |
|---|---|
| Multi-zone heat pump | MPA018S4M |
| Single-zone heat pump | MPA048S4S |
| Multi-zone heat pump | MPA048S4M |
Hazard identified
The affected heat pumps can fail and overheat, which may pose a fire hazard.
As of February 11, 2020, the company has received 3 reports in Canada, and with no reports of injuries. In the United States, the company has received no report of injuries or incidents.
Number sold
Approximately 377 units of the affected product were sold in Canada and approximately 1,650 were sold in the United States.
Time period sold
The affected products were sold from January 2016 to November 2019.
Place of origin
Manufactured in China.
Companies
- Distributor
-
Lennox Industries (Canada) ULC
Brampton
Ontario
CANADA
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What you should do
Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free outdoor replacement. While awaiting replacement, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 61 cm (24 inches) away from the recalled units.
Consumers with an affected heat pump unit may call Lennox Industries at 1-800-527-3506 between 8 a.m. to 5 p.m. CST Monday through Friday or by clicking on the Recall Notice posting on the landing page of www.lennox.com or by visiting www.lennox.com/about/safety/product-recalls.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.