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Consumer product recall

Jotul and Scan Gas Fireplace Inserts

Starting date:
December 4, 2012
Posting date:
December 4, 2012
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Product Safety, Electrical Hazard
General Public (GP)
Identification number:

Joint Recall with Jotul North America, Health Canada, and the United States Consumer Product Safety Commission (US CPSC)

Affected products

Jotul and Scan Gas Fireplace Inserts

Product description

This recall involves four models of Jotul and Scan brand gas fireplace inserts.

These inserts fit into existing vented fireplaces providing a variety of fireplace effects fueled by natural gas or liquid propane. The fireplace inserts are cast iron or steel and have a glass front, ceramic fiber logs, a gas burner and an electrical cord. They measure about 43 centimetres (17 inches) by 81 centimetres (32 inches).

The model and serial numbers are located on a metal rating plate inside the bottom front panel of the fireplace insert.

Model Name Model Number Serial Number
Jotul GI 450 DVII 350860 30001 through 31056
Jotul GI 450 DV TSI 350861
Scan 45i 350862 1001 through 1182
Scan 45i TSI 350866

Hazard identified

The fireplace insert's electrical wiring can come into contact with the metal rating plate on the insert, posing electrical shock and burn hazards to consumers.

Jotul North America has received one report of an electric shock and burn injury with the recalled fireplace inserts. No incidents have been reported in Canada.

Health Canada has not received any reports of incidents or injuries related to the use of these fireplace inserts.

Number sold

Approximately 54 units of the fireplace inserts were sold at independent specialty fireplace and stove stores in Canada, and approximately 1,150 units of the fireplace inserts were sold at independent specialty fireplace and stove stores in the United States.

Time period sold

The recalled fireplace inserts were sold from June 2010 to September 2012 in Canada and in the United States.

Place of origin

Manufactured in the United States.


Jotul North America

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using and unplug the recalled gas fireplace inserts before checking the unit's model and serial numbers. Contact the store where purchased or Jotul directly to schedule a free repair.

For more information, consumers may contact Jotul North America toll-free at 1-800-797-5912, from 8 a.m. to 5 p.m. EST Monday through Friday, or visit the company's website.

Consumers may view the release by the US CPSC on the Commission's website.