Consumer product recall

Jean Coutu Group recalls ibiZ Portable USB Wall Chargers

Starting date:
August 30, 2018
Posting date:
August 30, 2018
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fire Hazard, Burn Hazard
General Public
Identification number:

Affected products

ibiZ brand portable USB wall chargers

Product description

This recall involves ibiZ portable USB wall chargers, sold in bulk. The cube-shaped USB chargers were available in blue, purple, white, and black with "ibiZ" printed on the top. The model number CB013 is marked on one of the sides of the chargers. The UCP number is 884118269432.

Hazard identified

The chargers can overheat and melt, posing a fire and burn hazard.

As of August 22nd, 2018, the company has received 3 reports of chargers overheating and melting in Canada, and no reports of injuries.

Number sold

Approximately 28,613 units of the affected products were sold in Canada.

Time period sold

The chargers were sold from November 2017 to August 2018.

Place of origin

Manufactured in China.



Jean Coutu Group




Hansen trading (HK) Limited



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What you should do

Consumers should immediately stop using the recalled products and contact Jean Coutu Group for a full refund.

For more information, and to receive a refund, consumers can contact Jean Coutu Group at (450) 646-9760 from 8am to 5pm ET.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.