Consumer product recall

Hunter Douglas Canada Limited Partnership recalls Hunter Douglas Luminette Privacy Sheers with Combo wand /cord in the White Diamond colour

Starting date:
February 1, 2018
Posting date:
February 1, 2018
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Strangulation Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Hunter Douglas Canada Limited Partnership

Affected products

Hunter Douglas custom Luminette Privacy Sheers with Combo wand /cord in the White Diamond colour. An alternative brand version of the product was also sold in Canada under the name Allen + Roth Vertical Sheers.

Product description

This recall involves the luminette privacy sheers with combo wand/cord in the white diamond colour number 126. Luminette Sheers have a Hunter Douglas logo on the wand handle. The products sold as Allen + Roth Vertical Sheers will not have any identifying marks.

The privacy sheer window covering is manufactured by Hunter Douglas Window Fashions, Inc. of the USA.

To help you see what the cord restraint (including a cracked restraint) and the combination wand/cord look like, please view the photos on the right.

Hazard identified

The cord restraints used on the Luminette combination wand/cord may be more brittle than intended.  If these cord restraints were to crack or break through, the operating cord could be released from the restraint and be pulled farther out, with the possibility that a child could get his/her head between the cord and the wand creating a strangulation hazard.

As of January 23, 2018, the company has received no reports of broken/cracked Cord restraints in Canada, and no reports of injuries. In the United States, the company has received 11 reports of a broken/cracked cord restraint and no reports of injuries.

For more information on the hazard, see Window Covering Safety.

Number sold

Approximately 185 units of the affected product were sold in Canada and approximately 1,841 were sold in the United States.

Time period sold

The affected Luminette Privacy Sheers were sold from January 2017 to March 2017 at various dealers across Canada and the United States.

Place of origin

Manufactured in the United States.



Hunter Douglas Canada Limited Partnership





Hunter Douglas Window Fashions, Inc.




Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately contact Hunter Douglas to obtain a repair kit containing plastic covers that is to be snapped around the old cord restraint.

For additional information on your sheer, consumers may contact Hunter Douglas by telephone at 1-800-265-8000, Monday to Friday, between the hours of 9:00 a.m. and 8:00 p.m., ET.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.