Consumer product recall

Hayward Pool Heater Vent Kit recalled due to Carbon Monoxide Poisoning Hazard

Starting date:
June 12, 2019
Posting date:
June 12, 2019
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Last updated: 2019-06-12


  • Product:
    Hayward Pool Heater Vent Kit
  • Issue:
    The vent kits installed on the gas pool heaters are not the proper size and can allow carbon monoxide to leak.
  • What to do:
    Immediately turn off the pool heater and contact Hayward Industries to coordinate a replacement at no cost.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO and Hayward Industries, Inc.

Affected products

Hayward Pool Heater Vent Kits

Product description

This recall involves the Hayward UHXNEGVT15001 negative pressure 6-inch vent kit for gas pool heaters. The vent kit is used exclusively on Hayward H500FD gas heaters. The kit includes the following: one vent pipe adapter for negative pressure galvanized vent pipe, one flue cover plate with hole for vent, #10 sheet metal screws, vent pressure switches, vent pressure switch tubing, and vent pressure jumper wire. Only Hayward H500FD gas heaters that are installed indoors and use 6-inch negative pressure galvanized vent piping are affected by this recall. 

To identify if your Hayward heater is affected by this recall, look for the model/serial number label located to the left of the water pipes. If the model number is H500FD, look for a label on the vent pipe. This label identifies the manufacturer of the vent pipe, the size of the pipe, and the type of pipe. If the label indicates 6-inch diameter galvanized vent pipe, the product is included in this recall.

Hazard identified

The recalled vent kits installed on the gas pool heaters are not the proper size and can allow carbon monoxide to leak, posing a carbon monoxide poisoning hazard to consumers.

As of June 12, 2019, the company has received no reports of incidents and no reports of injury in Canada, the United States, or Mexico.

Number sold

Approximately 7 units of the affected product were sold in Canada, approximately 280 were sold in the United States, and approximately 13 were sold in Mexico.

Time period sold

The affected products were sold in Canada, the United States, and Mexico from March 2015 to April 2019.

Place of origin

Manufactured in the United States.



Hayward Pool Products Canada, Inc.





Hayward Industries, Inc.




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What you should do

Consumers should immediately turn off the pool heater and contact Hayward Industries, Inc. for assistance in coordinating a replacement at no cost.

For more information, consumers may contact Hayward Industries by telephone toll-free at 1-888-847-8717, from 8:00 a.m. to 6:00 p.m. EST Monday through Friday, or by visiting the company's website.

Consumers may view the release by the US CPSC on the Commission's website.

Consumers may also view the release by Mexico's Consumer Protection Federal Agency (PROFECO) on the Agency's website (in Spanish only).

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.